SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:32:02 | VAS-1792315922-78F1BC80059C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 10:31:58 | VAS-1792315914-7026504133E6 | TELCO | TXN_COMPLETION | 2372.86ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 10:31:58 | VAS-1792315914-7026504133E6 | AGGREGATOR | TXN_COMPLETION | 1303.80ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 10:31:49 | VAS-1792315907-ECDCB435267C | AGGREGATOR | TXN_COMPLETION | 1896.33ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 10:31:49 | VAS-1792315907-ECDCB435267C | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 10:31:26 | VAS-1792315885-E0A07DB13665 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:31:18 | VAS-1792315877-8EB99119AD63 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:30:58 | VAS-1792315855-82B9F60161CA | AGGREGATOR | TXN_COMPLETION | 2516.91ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 10:30:41 | VAS-1792315840-A2DCAB6F66B8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:30:33 | VAS-1792315833-EE9136BF6A9F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:30:27 | VAS-1792315825-812798DFB109 | AGGREGATOR | TXN_COMPLETION | 1626.07ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 10:30:20 | VAS-1792315818-95F953DC3F0D | TELCO | TXN_COMPLETION | 2157.41ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 10:30:20 | VAS-1792315818-95F953DC3F0D | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 10:30:12 | VAS-1792315811-835EF18961EC | TELCO | TXN_COMPLETION | 1054.18ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:30:12 | VAS-1792315811-835EF18961EC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:30:06 | VAS-1792315804-0DDCD50C44B1 | AGGREGATOR | TXN_COMPLETION | 2593.15ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 10:30:06 | VAS-1792315804-0DDCD50C44B1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 10:29:58 | VAS-1792315796-AE269533255F | TELCO | TXN_COMPLETION | 1909.26ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:29:19 | VAS-1792315759-CE051E889DB8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 10:29:13 | VAS-1792315751-68124332EAD9 | AGGREGATOR | TXN_COMPLETION | 1463.87ms | 400.00ms | GTBank | Primus VAS | Glo |