SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:26:08 | VAS-1792315566-D413D97EB93C | AGGREGATOR | TXN_COMPLETION | 1847.72ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:26:08 | VAS-1792315566-D413D97EB93C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:25:54 | VAS-1792315551-0021C18DFE1A | TELCO | TXN_COMPLETION | 2056.11ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 10:25:54 | VAS-1792315551-0021C18DFE1A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 10:25:44 | VAS-1792315544-A2CE894E1413 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 10:25:23 | VAS-1792315522-AD474470A01E | TELCO | TXN_COMPLETION | 1156.06ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:25:23 | VAS-1792315522-AD474470A01E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:25:08 | VAS-1792315507-DF11D087D239 | AGGREGATOR | TXN_COMPLETION | 1125.02ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 10:25:00 | VAS-1792315499-492DC5360E95 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 10:24:38 | VAS-1792315477-65B49A67AEA3 | AGGREGATOR | TXN_COMPLETION | 414.93ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 10:24:38 | VAS-1792315477-65B49A67AEA3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 10:24:31 | VAS-1792315470-C9A4E2A83723 | AGGREGATOR | TXN_COMPLETION | 1440.92ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:24:31 | VAS-1792315470-C9A4E2A83723 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:24:17 | VAS-1792315455-C805DF956BEB | AGGREGATOR | TXN_COMPLETION | 1457.73ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 10:24:17 | VAS-1792315455-C805DF956BEB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 10:23:25 | VAS-1792315403-FA41698F8F10 | AGGREGATOR | TXN_COMPLETION | 1286.43ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:23:25 | VAS-1792315403-FA41698F8F10 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 10:23:18 | VAS-1792315396-6EF5E7FA3617 | TELCO | TXN_COMPLETION | 1659.08ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:23:10 | VAS-1792315388-5FEF44AB0A93 | TELCO | TXN_COMPLETION | 971.03ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 10:23:10 | VAS-1792315388-5FEF44AB0A93 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |