SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:43:26 | VAS-1792309403-DB3C870598DC | TELCO | TXN_COMPLETION | 1839.81ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 08:43:26 | VAS-1792309403-DB3C870598DC | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 08:43:10 | VAS-1792309389-E28C1B295571 | TELCO | TXN_COMPLETION | 1177.80ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 08:43:10 | VAS-1792309389-E28C1B295571 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 08:43:02 | VAS-1792309381-F47B4F772468 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:42:55 | VAS-1792309374-8D422F42060E | TELCO | TXN_COMPLETION | 787.05ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 08:42:34 | VAS-1792309352-4CF1DAABB8B6 | AGGREGATOR | TXN_COMPLETION | 2349.92ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:41:57 | VAS-1792309315-1709769DCA18 | AGGREGATOR | TXN_COMPLETION | 1727.62ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:41:49 | VAS-1792309307-9E37533F2B3C | AGGREGATOR | TXN_COMPLETION | 1270.06ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:41:49 | VAS-1792309307-9E37533F2B3C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 08:41:41 | VAS-1792309300-AFF77FDC528B | AGGREGATOR | TXN_COMPLETION | 777.06ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:41:13 | VAS-1792309270-3EC5AFDEB6DF | TELCO | TXN_COMPLETION | 2279.83ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 08:41:13 | VAS-1792309270-3EC5AFDEB6DF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 08:40:48 | VAS-1792309248-B68BE7D41A38 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 08:40:44 | VAS-1790514216-EEE630A7B399 | MERCHANT | TXN_COMPLETION | 1795034.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 08:40:42 | VAS-1792309240-627F27B42B3E | AGGREGATOR | TXN_COMPLETION | 1526.66ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 08:40:34 | VAS-1792309233-9F57A2F73FEA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:40:27 | VAS-1792309226-9287F2FFD31C | AGGREGATOR | TXN_COMPLETION | 926.25ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 08:40:19 | VAS-1792309218-176BF8374959 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:40:12 | VAS-1792309211-701ABA577645 | TELCO | TXN_COMPLETION | 668.11ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |