SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:56:33 | VAS-1792306593-1CB046A8F40C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:56:25 | VAS-1792306583-06231F6DFD89 | AGGREGATOR | TXN_COMPLETION | 1811.31ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 07:56:25 | VAS-1792306583-06231F6DFD89 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 07:56:15 | VAS-1792306573-514B3D341C4F | AGGREGATOR | TXN_COMPLETION | 971.65ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 07:56:15 | VAS-1792306573-514B3D341C4F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 07:56:11 | VAS-1792306568-35DA103F9C21 | TELCO | TXN_COMPLETION | 1962.56ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:56:11 | VAS-1792306568-35DA103F9C21 | AGGREGATOR | TXN_COMPLETION | 406.57ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:56:04 | VAS-1792306563-CC330A74483E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 07:56:01 | VAS-1792306559-6D994D89602A | AGGREGATOR | TXN_COMPLETION | 1879.55ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:56:01 | VAS-1792306559-6D994D89602A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:55:56 | VAS-1792306554-46BD80931315 | AGGREGATOR | TXN_COMPLETION | 1707.35ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 07:55:56 | VAS-1792306554-46BD80931315 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 07:55:50 | VAS-1792306549-F1F9842847B6 | TELCO | TXN_COMPLETION | 820.70ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 07:55:40 | VAS-1792306539-0710963795E4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:55:36 | VAS-1792306534-4A1926D785BE | TELCO | TXN_COMPLETION | 960.32ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:55:36 | VAS-1792306534-4A1926D785BE | AGGREGATOR | TXN_COMPLETION | 1271.82ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:55:36 | VAS-1792306534-4A1926D785BE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:55:30 | VAS-1790610595-6C78328E3576 | AGGREGATOR | TXN_COMPLETION | 411.44ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:55:30 | VAS-1790610595-6C78328E3576 | MERCHANT | TXN_COMPLETION | 1695938.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:55:30 | VAS-1792306529-A4B9B207C6C3 | AGGREGATOR | TXN_COMPLETION | 404.35ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |