SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:13:45 | VAS-1792300424-96E6A8D66115 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:13:39 | VAS-1792300419-74BB1AE1C640 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:13:20 | VAS-1792300399-19D749B4D135 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:13:15 | VAS-1792300394-E7A297509AC1 | AGGREGATOR | TXN_COMPLETION | 695.81ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 06:13:10 | VAS-1792300390-5DC2D29A224B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:13:06 | VAS-1792300385-2D34C1FA012D | TELCO | TXN_COMPLETION | 1301.30ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:13:01 | VAS-1792300380-87EE0B02526B | TELCO | TXN_COMPLETION | 816.20ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | TELCO | TXN_COMPLETION | 2459.00ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | AGGREGATOR | TXN_COMPLETION | 1845.45ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:53 | VAS-1792300370-2AD86040CF4C | AGGREGATOR | TXN_COMPLETION | 2450.45ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:12:53 | VAS-1792300370-2AD86040CF4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:12:46 | VAS-1792300365-6E3E514E6F28 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | TELCO | TXN_COMPLETION | 818.28ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | AGGREGATOR | TXN_COMPLETION | 1985.16ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:27 | VAS-1792300345-E64EE84B3818 | TELCO | TXN_COMPLETION | 1169.34ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | TELCO | TXN_COMPLETION | 1399.57ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | AGGREGATOR | TXN_COMPLETION | 871.99ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |