SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:35:09 | VAS-1792283706-A63BCD062157 | AGGREGATOR | TXN_COMPLETION | 2109.02ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:34:48 | VAS-1792283687-B44BF59F6E2A | AGGREGATOR | TXN_COMPLETION | 1157.29ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:34:48 | VAS-1792283687-B44BF59F6E2A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:34:42 | VAS-1792283682-93CFF278867C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 01:34:41 | VAS-1792283677-716B1FF68769 | TELCO | TXN_COMPLETION | 1863.59ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:34:41 | VAS-1792283677-716B1FF68769 | AGGREGATOR | TXN_COMPLETION | 2048.74ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:34:41 | VAS-1792283677-716B1FF68769 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:34:34 | VAS-1792283672-1E724A809DD1 | AGGREGATOR | TXN_COMPLETION | 1731.22ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:34:34 | VAS-1792283672-1E724A809DD1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:34:26 | VAS-1792283665-55940D89DF26 | AGGREGATOR | TXN_COMPLETION | 407.30ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 01:34:26 | VAS-1792283665-55940D89DF26 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 01:34:05 | VAS-1792283642-10C5FB3BA33E | AGGREGATOR | TXN_COMPLETION | 2422.62ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 01:33:54 | VAS-1792283633-33669D1F2B90 | TELCO | TXN_COMPLETION | 1174.44ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:33:48 | VAS-1792283628-BDB76AF21C2E | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 01:33:44 | VAS-1792283623-064A37CD2410 | AGGREGATOR | TXN_COMPLETION | 1432.34ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 01:33:41 | VAS-1792283618-5A8089F8DE29 | AGGREGATOR | TXN_COMPLETION | 2499.75ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:33:35 | VAS-1792283613-076543F7C1D0 | AGGREGATOR | TXN_COMPLETION | 1421.15ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:33:35 | VAS-1792283613-076543F7C1D0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:33:26 | VAS-1792283603-50AE464E04D3 | AGGREGATOR | TXN_COMPLETION | 2542.68ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:33:26 | VAS-1792283603-50AE464E04D3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | 9Mobile |