SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:36:41 | VAS-1792330600-1278E5650795 | AGGREGATOR | TXN_COMPLETION | 1064.20ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 14:36:28 | VAS-1792330585-E49D5A2483FE | TELCO | TXN_COMPLETION | 733.84ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:36:28 | VAS-1792330585-E49D5A2483FE | AGGREGATOR | TXN_COMPLETION | 2488.96ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:36:28 | VAS-1792330585-E49D5A2483FE | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:36:18 | VAS-1792330578-EE5A383933DA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:35:50 | VAS-1792330548-44F32930F11D | TELCO | TXN_COMPLETION | 1580.00ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:35:50 | VAS-1792330548-44F32930F11D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:35:26 | VAS-1792330526-7E347C6AB875 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 14:35:19 | VAS-1792330518-9BB8D57BBD4E | AGGREGATOR | TXN_COMPLETION | 413.62ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:35:13 | VAS-1792330511-72EC4B9AADCA | AGGREGATOR | TXN_COMPLETION | 1157.01ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:35:04 | VAS-1792330504-968540E1FB5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 14:34:57 | VAS-1792330496-A1CCBCC11580 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 14:34:37 | VAS-1792330474-96CEC139B6EA | TELCO | TXN_COMPLETION | 2315.53ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:34:37 | VAS-1792330474-96CEC139B6EA | AGGREGATOR | TXN_COMPLETION | 840.06ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:34:37 | VAS-1792330474-96CEC139B6EA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:34:29 | VAS-1792330467-961A4D178A11 | AGGREGATOR | TXN_COMPLETION | 1858.39ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 14:34:14 | VAS-1792330452-7D0C0765677A | TELCO | TXN_COMPLETION | 1655.55ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 14:34:05 | VAS-1792330444-21CE00086FFD | AGGREGATOR | TXN_COMPLETION | 402.01ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 14:33:50 | VAS-1792330429-EE0866E66771 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 14:33:30 | VAS-1792330410-B07C150E7722 | TELCO | TXN_COMPLETION | 1508.59ms | 500.00ms | Access Bank | Cordis Telcom | MTN |