SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:29:35 | VAS-1792279774-EF25F6711337 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:29:31 | VAS-1792279769-2C5AAB572C47 | TELCO | TXN_COMPLETION | 1022.15ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:29:31 | VAS-1792279769-2C5AAB572C47 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:29:17 | VAS-1792279755-9704CCEF45C4 | TELCO | TXN_COMPLETION | 1833.03ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 00:29:17 | VAS-1792279755-9704CCEF45C4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 00:29:08 | VAS-1791276806-BE9DFEB67EB2 | MERCHANT | TXN_COMPLETION | 1002943.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 00:29:02 | VAS-1792279740-78762A6CB493 | AGGREGATOR | TXN_COMPLETION | 1621.02ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:29:02 | VAS-1792279740-78762A6CB493 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:28:56 | VAS-1792279735-9832D8350E14 | AGGREGATOR | TXN_COMPLETION | 1290.48ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:28:56 | VAS-1792279735-9832D8350E14 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:28:50 | VAS-1792279730-46EC61CDD6D5 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:28:46 | VAS-1792279725-0E1D89AB18B0 | AGGREGATOR | TXN_COMPLETION | 787.38ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 00:28:46 | VAS-1792279725-0E1D89AB18B0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 00:28:41 | VAS-1792279720-5FEA072506B9 | TELCO | TXN_COMPLETION | 715.10ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 00:28:41 | VAS-1792279720-5FEA072506B9 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 00:28:21 | VAS-1792279701-5F638D360AFA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:28:19 | VAS-1792279696-CCDA5577D7E2 | TELCO | TXN_COMPLETION | 2359.79ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:28:19 | VAS-1792279696-CCDA5577D7E2 | AGGREGATOR | TXN_COMPLETION | 1090.28ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:28:19 | VAS-1792279696-CCDA5577D7E2 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:28:11 | VAS-1792279691-F4CFA6F2EAF9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |