SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:33:23 | VAS-1792330400-B6CFD10C3A8C | TELCO | TXN_COMPLETION | 2285.40ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:33:23 | VAS-1792330400-B6CFD10C3A8C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:33:06 | VAS-1792330385-C82226ECA010 | AGGREGATOR | TXN_COMPLETION | 421.73ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 14:32:58 | VAS-1792330378-A816F1D7116F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 14:32:44 | VAS-1792330363-E3F44FB73C9D | TELCO | TXN_COMPLETION | 546.56ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:32:44 | VAS-1792330363-E3F44FB73C9D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:32:37 | VAS-1792330355-0F7E80654E2B | TELCO | TXN_COMPLETION | 795.43ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:32:37 | VAS-1792330355-0F7E80654E2B | AGGREGATOR | TXN_COMPLETION | 415.72ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:32:37 | VAS-1792330355-0F7E80654E2B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 14:32:29 | VAS-1792330348-6D25D58FCF30 | AGGREGATOR | TXN_COMPLETION | 1164.47ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 14:32:22 | VAS-1792330341-A0EF3D9CEB01 | AGGREGATOR | TXN_COMPLETION | 857.81ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 14:32:14 | VAS-1792330333-BA3309041452 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 14:31:44 | VAS-1792330304-DCB7BF8B4527 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 14:31:25 | VAS-1792330281-7AE6D026B73F | TELCO | TXN_COMPLETION | 2230.83ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:31:25 | VAS-1792330281-7AE6D026B73F | AGGREGATOR | TXN_COMPLETION | 1026.34ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:31:15 | VAS-1792330274-B9EBAFD0D769 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 14:30:52 | VAS-1792330252-9D5E7FD8AD31 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 14:30:47 | VAS-1792330244-BE4241CC2185 | AGGREGATOR | TXN_COMPLETION | 2319.90ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 14:30:47 | VAS-1792330244-BE4241CC2185 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 14:30:38 | VAS-1792330237-29E6E7FDA82F | AGGREGATOR | TXN_COMPLETION | 968.92ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |