SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:17:41 | VAS-1792264660-3F374840CBD3 | TELCO | TXN_COMPLETION | 1020.52ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 20:17:36 | VAS-1792264655-962886595836 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:17:31 | VAS-1792264650-7292FD1C8326 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:17:27 | VAS-1792264645-FD2A96E74677 | TELCO | TXN_COMPLETION | 1232.59ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:17:27 | VAS-1792264645-FD2A96E74677 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:17:21 | VAS-1790892948-204C860BDFCC | AGGREGATOR | TXN_COMPLETION | 1578.46ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:17:21 | VAS-1790892948-204C860BDFCC | MERCHANT | TXN_COMPLETION | 1371703.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:17:12 | VAS-1792264631-1E04CBB3A468 | TELCO | TXN_COMPLETION | 936.83ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 20:17:06 | VAS-1792264626-672E45A21D78 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | TELCO | TXN_COMPLETION | 1394.48ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | AGGREGATOR | TXN_COMPLETION | 699.18ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:16:56 | VAS-1792264616-3C6705F7F6A9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 20:16:53 | VAS-1792264611-B1871D78DF7F | TELCO | TXN_COMPLETION | 1537.12ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:16:32 | VAS-1792264591-D076D8949652 | TELCO | TXN_COMPLETION | 878.74ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 20:16:32 | VAS-1792264591-D076D8949652 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 20:16:27 | VAS-1792264586-E77AD9E9933B | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:16:18 | VAS-1792264576-3E5784D5319B | TELCO | TXN_COMPLETION | 924.54ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 20:16:12 | VAS-1792264572-61EFEF5E1401 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:15:52 | VAS-1792264552-33C58D1A40AC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Glo |