SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:38:09 | VAS-1792327089-CB606A0BBE8E | AGGREGATOR | TXN_COMPLETION | 407.00ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:38:09 | VAS-1792327089-CB606A0BBE8E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 13:37:41 | VAS-1790742911-57F9BE1DC7D0 | MERCHANT | TXN_COMPLETION | 1584152.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 13:37:41 | VAS-1792327059-7C5D6C6B8BCD | AGGREGATOR | TXN_COMPLETION | 1830.21ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 13:37:17 | VAS-1792327037-90CD2F66D233 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 13:37:03 | VAS-1792327022-08FAD175DD8D | AGGREGATOR | TXN_COMPLETION | 424.82ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:36:48 | VAS-1792327007-BAAEEE2771B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 13:36:33 | VAS-1792326992-280B15E65CE1 | AGGREGATOR | TXN_COMPLETION | 858.71ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:36:33 | VAS-1792326992-280B15E65CE1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:36:11 | VAS-1792326970-FE92C7641392 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 13:35:56 | VAS-1792326955-C23024B7E446 | AGGREGATOR | TXN_COMPLETION | 452.24ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:35:56 | VAS-1792326955-C23024B7E446 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:35:42 | VAS-1792326940-5CBC9219676D | AGGREGATOR | TXN_COMPLETION | 932.46ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 13:35:42 | VAS-1792326940-5CBC9219676D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 13:35:36 | VAS-1792326936-265B02BB0FBB | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 13:34:56 | VAS-1792326896-606A885EA144 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 13:34:49 | VAS-1792326889-2C6B5FEFD658 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 13:34:35 | VAS-1792326874-15744348636F | TELCO | TXN_COMPLETION | 913.40ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:34:29 | VAS-1792326867-289D1A43674B | TELCO | TXN_COMPLETION | 2487.03ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:34:29 | VAS-1792326867-289D1A43674B | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |