SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:14:55 | VAS-1792257294-06BA8BDF2091 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 18:14:46 | VAS-1792257284-A038ED5877AB | AGGREGATOR | TXN_COMPLETION | 1379.20ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:14:46 | VAS-1792257284-A038ED5877AB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:14:39 | VAS-1792257279-138125BD09D5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 18:14:21 | VAS-1792257260-82FAB8D0299E | AGGREGATOR | TXN_COMPLETION | 1155.66ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:14:21 | VAS-1792257260-82FAB8D0299E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:14:16 | VAS-1792257255-43B901FAD3EA | AGGREGATOR | TXN_COMPLETION | 1025.86ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:14:16 | VAS-1792257255-43B901FAD3EA | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:14:12 | VAS-1792257250-E69468A43D46 | AGGREGATOR | TXN_COMPLETION | 1968.37ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:14:12 | VAS-1792257250-E69468A43D46 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:13:51 | VAS-1792257230-4F8DDCD5CE49 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 18:13:45 | VAS-1792257225-D371E98BF2CA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:13:41 | VAS-1792257220-DE4367D6D488 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:13:37 | VAS-1792257215-E3A27487BA91 | TELCO | TXN_COMPLETION | 1708.59ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:13:33 | VAS-1792257210-796571AA4AD4 | TELCO | TXN_COMPLETION | 2217.99ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:13:33 | VAS-1792257210-796571AA4AD4 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:13:21 | VAS-1792257201-995FBB3C74E7 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 18:13:18 | VAS-1792257196-AF14234DA072 | TELCO | TXN_COMPLETION | 1981.95ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 18:13:18 | VAS-1792257196-AF14234DA072 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 18:13:06 | VAS-1792257186-A01057AF6460 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |