SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:33:38 | VAS-1791793649-BDC0D3276B82 | MERCHANT | TXN_COMPLETION | 461172.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 17:33:33 | VAS-1792254812-5BFA4E7A6B85 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:33:23 | VAS-1792254802-AC7CF08FD9C8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 17:33:18 | VAS-1792254798-52F419CFD14D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:33:15 | VAS-1792254793-206FADE76DFA | AGGREGATOR | TXN_COMPLETION | 1771.30ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:33:10 | VAS-1792254788-4CAC9CA5F330 | AGGREGATOR | TXN_COMPLETION | 2408.70ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 17:33:10 | VAS-1792254788-4CAC9CA5F330 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 17:32:55 | VAS-1792254773-CC39F3C342E0 | AGGREGATOR | TXN_COMPLETION | 1764.33ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:32:55 | VAS-1792254773-CC39F3C342E0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:32:49 | VAS-1792254768-B56ED06D2D6D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:32:39 | VAS-1792254758-BA0FB7821B93 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:32:36 | VAS-1792254753-1CF53077B15A | TELCO | TXN_COMPLETION | 2370.18ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 17:32:26 | VAS-1792254744-E48B99F9BA17 | AGGREGATOR | TXN_COMPLETION | 1831.23ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:32:26 | VAS-1792254744-E48B99F9BA17 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:32:20 | VAS-1792254739-0BE91855AEAA | AGGREGATOR | TXN_COMPLETION | 1226.07ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 17:32:09 | VAS-1792254729-A497E125A4A7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 17:32:04 | VAS-1792254724-C47B61DC21EB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:31:59 | VAS-1792254719-140B74A0BC64 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:31:51 | VAS-1792254709-5D7DFA830F06 | AGGREGATOR | TXN_COMPLETION | 1363.22ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 17:31:45 | VAS-1792254704-D089F4EEBFDB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |