SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:26:46 | VAS-1792254405-A1819C8F8043 | TELCO | TXN_COMPLETION | 779.06ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:26:41 | VAS-1792254400-9205C446D4F6 | AGGREGATOR | TXN_COMPLETION | 977.90ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 17:26:27 | VAS-1792254385-8E363931626B | AGGREGATOR | TXN_COMPLETION | 1296.23ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:26:27 | VAS-1792254385-8E363931626B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:26:21 | VAS-1792254380-FCB1A0A317E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:26:17 | VAS-1792254375-A0908101AD8B | TELCO | TXN_COMPLETION | 1947.08ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 17:26:13 | VAS-1792254370-DC5987CC70B4 | TELCO | TXN_COMPLETION | 984.97ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:26:13 | VAS-1792254370-DC5987CC70B4 | AGGREGATOR | TXN_COMPLETION | 1859.96ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:26:13 | VAS-1792254370-DC5987CC70B4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:26:01 | VAS-1792254360-F451D1EA8E46 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:25:51 | VAS-1792254351-E892FF9078D8 | AGGREGATOR | TXN_COMPLETION | 410.12ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 17:25:51 | VAS-1792254351-E892FF9078D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 17:25:48 | VAS-1792254346-CAED77AD2B35 | AGGREGATOR | TXN_COMPLETION | 2093.91ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:25:48 | VAS-1792254346-CAED77AD2B35 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:25:43 | VAS-1792254341-55F22E6CE695 | AGGREGATOR | TXN_COMPLETION | 1569.92ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:25:43 | VAS-1792254341-55F22E6CE695 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:25:36 | VAS-1792254336-1690C20EE3FA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 17:25:22 | VAS-1792254321-2B382133DE7D | AGGREGATOR | TXN_COMPLETION | 746.29ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 17:25:21 | VAS-1792254320-DBDB329DEA92 | TELCO | TXN_COMPLETION | 1106.52ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:25:21 | VAS-1792254320-DBDB329DEA92 | AGGREGATOR | TXN_COMPLETION | 412.45ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |