SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:10:07 | VAS-1792253403-58D331A02DA3 | TELCO | TXN_COMPLETION | 2366.23ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:10:07 | VAS-1792253403-58D331A02DA3 | AGGREGATOR | TXN_COMPLETION | 853.55ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:09:38 | VAS-1792253377-DB4B04B0AF6D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:09:33 | VAS-1792253372-2AECDA885FAB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:09:24 | VAS-1792253362-6EB164A571B7 | AGGREGATOR | TXN_COMPLETION | 1381.66ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 17:09:19 | VAS-1792253357-A13F982F9C62 | AGGREGATOR | TXN_COMPLETION | 950.18ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:09:10 | VAS-1792253348-D8E77EE8F89B | AGGREGATOR | TXN_COMPLETION | 1824.92ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 17:09:10 | VAS-1792253348-D8E77EE8F89B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 17:08:55 | VAS-1792253333-A002E29E0D29 | TELCO | TXN_COMPLETION | 2022.97ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:08:55 | VAS-1792253333-A002E29E0D29 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:08:49 | VAS-1792253328-B0C9F22099E0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:08:46 | VAS-1792253323-CE0DB2F7733E | AGGREGATOR | TXN_COMPLETION | 2455.06ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 17:08:46 | VAS-1792253323-CE0DB2F7733E | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 17:08:34 | VAS-1792253313-9E5479B0EBE4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:08:24 | VAS-1792253303-0692222C2083 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 17:08:14 | VAS-1792253294-470046E59A10 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 17:08:11 | VAS-1792253289-88A725F9B2FF | TELCO | TXN_COMPLETION | 2260.10ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:08:11 | VAS-1792253289-88A725F9B2FF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:08:08 | VAS-1792253284-58BB56E4F3AA | TELCO | TXN_COMPLETION | 1977.08ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 17:08:08 | VAS-1792253284-58BB56E4F3AA | AGGREGATOR | TXN_COMPLETION | 2078.12ms | 400.00ms | MoMo PSB | NexBridge | Glo |