SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:45:09 | VAS-1792241109-2D254D4B3D55 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 13:45:06 | VAS-1792241104-10FD5ECCC9BB | TELCO | TXN_COMPLETION | 1508.72ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 13:45:02 | VAS-1792241099-B7842A8FC5A7 | TELCO | TXN_COMPLETION | 2303.98ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:45:02 | VAS-1792241099-B7842A8FC5A7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:44:54 | VAS-1792241094-9C1F0C61CFE0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:44:51 | VAS-1792241089-373DA02A60AD | TELCO | TXN_COMPLETION | 1742.05ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:44:41 | VAS-1792241079-5538D89A3967 | TELCO | TXN_COMPLETION | 1377.48ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 13:44:41 | VAS-1792241079-5538D89A3967 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 13:44:37 | VAS-1792241074-736BA24D0866 | AGGREGATOR | TXN_COMPLETION | 2155.84ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:44:37 | VAS-1792241074-736BA24D0866 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:44:30 | VAS-1792241069-CFB455DB60F3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:44:11 | VAS-1792241050-2CB6B20BF55E | AGGREGATOR | TXN_COMPLETION | 1326.81ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 13:44:11 | VAS-1792241050-2CB6B20BF55E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 13:43:52 | VAS-1792241030-16CB37B817E1 | AGGREGATOR | TXN_COMPLETION | 1785.56ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:43:52 | VAS-1792241030-16CB37B817E1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:43:41 | VAS-1792241020-9F0F67FAC678 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 13:43:27 | VAS-1792241006-2976A1A7C8F6 | TELCO | TXN_COMPLETION | 1366.44ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:43:27 | VAS-1792241006-2976A1A7C8F6 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:43:22 | VAS-1792241001-5B35FBF0F445 | TELCO | TXN_COMPLETION | 1055.98ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:43:22 | VAS-1792241001-5B35FBF0F445 | AGGREGATOR | TXN_COMPLETION | 663.15ms | 400.00ms | FirstBank | Primus VAS | MTN |