SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:10:47 | VAS-1792239045-61BB32B670CA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:10:41 | VAS-1792239040-0A0EE58122CD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:10:38 | VAS-1792239035-DC029E2F3CDC | TELCO | TXN_COMPLETION | 2312.95ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:10:38 | VAS-1792239035-DC029E2F3CDC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:10:31 | VAS-1792239030-5884EB53C44C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:10:21 | VAS-1792239021-A0064602E58A | AGGREGATOR | TXN_COMPLETION | 409.37ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:10:21 | VAS-1792239021-A0064602E58A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:10:16 | VAS-1792239016-8614141E46CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:10:12 | VAS-1792239011-51F6E71C59EF | AGGREGATOR | TXN_COMPLETION | 852.27ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:10:12 | VAS-1792239011-51F6E71C59EF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:10:02 | VAS-1791536796-595EF2A8390B | AGGREGATOR | TXN_COMPLETION | 1001.08ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 13:10:02 | VAS-1791536796-595EF2A8390B | MERCHANT | TXN_COMPLETION | 702236.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 13:09:58 | VAS-1792238996-7FDEEF80120E | AGGREGATOR | TXN_COMPLETION | 1382.77ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:09:52 | VAS-1792238991-EF1EA5A3CAF6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 13:09:38 | VAS-1792238976-1677147DE161 | AGGREGATOR | TXN_COMPLETION | 1564.55ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:09:38 | VAS-1792238976-1677147DE161 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:09:28 | VAS-1792238967-5863A4B92530 | TELCO | TXN_COMPLETION | 666.79ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:09:12 | VAS-1792238952-4A3590E92DB8 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 13:09:00 | VAS-1792238937-DFA4A026A16D | AGGREGATOR | TXN_COMPLETION | 2379.64ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:09:00 | VAS-1792238937-DFA4A026A16D | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | Airtel |