SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:58:09 | VAS-1792238289-1D7AE69AA41A | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:58:06 | VAS-1792238284-64A82AF6AAD3 | TELCO | TXN_COMPLETION | 2480.62ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 12:58:06 | VAS-1792238284-64A82AF6AAD3 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 12:57:51 | VAS-1792238269-8BA0798E82E4 | AGGREGATOR | TXN_COMPLETION | 2093.59ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:57:51 | VAS-1792238269-8BA0798E82E4 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:57:45 | VAS-1792238264-0C308C6B5A84 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 12:57:42 | VAS-1792238259-DFBA4BB0FB4E | AGGREGATOR | TXN_COMPLETION | 2312.47ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 12:57:42 | VAS-1792238259-DFBA4BB0FB4E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 12:57:26 | VAS-1792238244-8255CA5D819A | TELCO | TXN_COMPLETION | 1745.77ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 12:57:26 | VAS-1792238244-8255CA5D819A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 12:57:22 | VAS-1792238239-97C069C7BE1F | AGGREGATOR | TXN_COMPLETION | 2010.91ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:57:17 | VAS-1792238236-1DA085CB6E57 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:57:00 | VAS-1792238220-1E43A71F79A3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:56:58 | VAS-1792238215-E3569FA91B80 | TELCO | TXN_COMPLETION | 853.70ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 12:56:58 | VAS-1792238215-E3569FA91B80 | AGGREGATOR | TXN_COMPLETION | 2069.91ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 12:56:58 | VAS-1792238215-E3569FA91B80 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 12:56:42 | VAS-1792238200-6EA696F4A538 | TELCO | TXN_COMPLETION | 1731.72ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 12:56:42 | VAS-1792238200-6EA696F4A538 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 12:56:36 | VAS-1792238195-355C0F2CEEFA | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:56:31 | VAS-1792238190-12C751652457 | TELCO | TXN_COMPLETION | 968.85ms | 500.00ms | Access Bank | NexBridge | Airtel |