SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:29:32 | VAS-1792236569-0CC3C17D75C9 | TELCO | TXN_COMPLETION | 1134.81ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:29:32 | VAS-1792236569-0CC3C17D75C9 | AGGREGATOR | TXN_COMPLETION | 1676.27ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:29:32 | VAS-1792236569-0CC3C17D75C9 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 12:29:24 | VAS-1792236564-E59C1948E616 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 12:29:21 | VAS-1792236559-F9963A78AAA4 | TELCO | TXN_COMPLETION | 1460.12ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 12:29:15 | VAS-1792236554-2EE51821512B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:29:05 | VAS-1792236544-15B959624976 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 12:29:00 | VAS-1792236539-C07F87CB8BCB | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:28:53 | VAS-1792236530-D533424AFA23 | TELCO | TXN_COMPLETION | 1595.42ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 12:28:53 | VAS-1792236530-D533424AFA23 | AGGREGATOR | TXN_COMPLETION | 1285.65ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 12:28:53 | VAS-1792236530-D533424AFA23 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 12:28:41 | VAS-1792236520-8307EF420B17 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:28:33 | VAS-1792236510-7A7B8F3E8AA0 | AGGREGATOR | TXN_COMPLETION | 2210.09ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:28:26 | VAS-1792236505-609524398082 | AGGREGATOR | TXN_COMPLETION | 925.94ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 12:28:26 | VAS-1792236505-609524398082 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 12:28:21 | VAS-1792236500-427A399C5004 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:28:01 | VAS-1792236481-6F1A16B2E2BA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 12:27:53 | VAS-1792236471-CB65015BE870 | AGGREGATOR | TXN_COMPLETION | 1888.59ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:27:53 | VAS-1792236471-CB65015BE870 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:27:42 | VAS-1792236461-2CA98966DE6A | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | NexBridge | Airtel |