SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:19:51 | VAS-1792235989-B45BDC00E1BE | AGGREGATOR | TXN_COMPLETION | 1032.45ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:19:46 | VAS-1792235984-5E6C1C53F664 | AGGREGATOR | TXN_COMPLETION | 871.74ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:19:46 | VAS-1792235984-5E6C1C53F664 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:19:42 | VAS-1792235979-481B10850956 | TELCO | TXN_COMPLETION | 2046.77ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 12:19:42 | VAS-1792235979-481B10850956 | AGGREGATOR | TXN_COMPLETION | 878.64ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 12:19:42 | VAS-1792235979-481B10850956 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 12:18:56 | VAS-1792209235-EA512884843B | TELCO | TXN_COMPLETION | 26700978.39ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:18:56 | VAS-1792209235-EA512884843B | MERCHANT | TXN_COMPLETION | 26707.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:18:46 | VAS-1792235926-5423304C7638 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 12:18:44 | VAS-1792235921-3C845D139FF2 | TELCO | TXN_COMPLETION | 1716.18ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:18:44 | VAS-1792235921-3C845D139FF2 | AGGREGATOR | TXN_COMPLETION | 1354.61ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:18:38 | VAS-1792235916-F6D037715736 | AGGREGATOR | TXN_COMPLETION | 2015.62ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:18:38 | VAS-1792235916-F6D037715736 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:18:31 | VAS-1792235906-0A96D4C2F672 | TELCO | TXN_COMPLETION | 2382.62ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:18:31 | VAS-1792235906-0A96D4C2F672 | AGGREGATOR | TXN_COMPLETION | 2471.10ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:18:31 | VAS-1792235906-0A96D4C2F672 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:17:54 | VAS-1792235871-F88D70092DC3 | TELCO | TXN_COMPLETION | 999.84ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 12:17:54 | VAS-1792235871-F88D70092DC3 | AGGREGATOR | TXN_COMPLETION | 1766.99ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 12:17:54 | VAS-1792235871-F88D70092DC3 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 12:17:43 | VAS-1792235861-25F898A71136 | TELCO | TXN_COMPLETION | 966.66ms | 500.00ms | Kuda MFB | NexBridge | MTN |