SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:08:32 | VAS-1792235311-D676F24AFF7D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 12:08:30 | VAS-1792235306-34B430BC8364 | TELCO | TXN_COMPLETION | 1522.27ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 12:08:30 | VAS-1792235306-34B430BC8364 | AGGREGATOR | TXN_COMPLETION | 2383.88ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 12:08:30 | VAS-1792235306-34B430BC8364 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 12:08:23 | VAS-1792235301-0795A221C96A | AGGREGATOR | TXN_COMPLETION | 1233.69ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:08:09 | VAS-1792235287-4E28054018F3 | AGGREGATOR | TXN_COMPLETION | 1856.80ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:08:09 | VAS-1792235287-4E28054018F3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:08:03 | VAS-1792235282-356DA4962653 | AGGREGATOR | TXN_COMPLETION | 1239.73ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:08:03 | VAS-1792235282-356DA4962653 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:07:44 | VAS-1792235262-6AD1CA2A2A62 | TELCO | TXN_COMPLETION | 1331.70ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 12:07:30 | VAS-1792235247-A69AE6ADC4AF | AGGREGATOR | TXN_COMPLETION | 2457.15ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:07:30 | VAS-1792235247-A69AE6ADC4AF | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:07:23 | VAS-1792235242-64608C24AA69 | AGGREGATOR | TXN_COMPLETION | 884.95ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:07:20 | VAS-1792235237-E9B3B3248F1D | AGGREGATOR | TXN_COMPLETION | 2511.84ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:07:16 | VAS-1792235236-C23B8741BE4B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:07:09 | VAS-1792235228-69FE5F7B3863 | TELCO | TXN_COMPLETION | 1207.07ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 12:07:09 | VAS-1792235228-69FE5F7B3863 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 12:07:00 | VAS-1792235218-4EF26B9295F5 | TELCO | TXN_COMPLETION | 2134.71ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 12:06:55 | VAS-1792235213-ACBFE0C7929F | AGGREGATOR | TXN_COMPLETION | 2050.49ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 12:06:55 | VAS-1792235213-ACBFE0C7929F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Cordis Telcom | MTN |