SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:06:50 | VAS-1792235208-66BA7311CD90 | TELCO | TXN_COMPLETION | 2212.79ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:06:50 | VAS-1792235208-66BA7311CD90 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:06:45 | VAS-1792235203-B2A780C56D6A | TELCO | TXN_COMPLETION | 2158.09ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 12:06:45 | VAS-1792235203-B2A780C56D6A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 12:06:39 | VAS-1792235198-7263E9421A58 | AGGREGATOR | TXN_COMPLETION | 1068.97ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 12:06:39 | VAS-1792235198-7263E9421A58 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 12:06:34 | VAS-1792235193-819084A3D401 | AGGREGATOR | TXN_COMPLETION | 1085.45ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:06:15 | VAS-1792235174-6DC18988ED5B | AGGREGATOR | TXN_COMPLETION | 1010.05ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 12:06:15 | VAS-1792235174-6DC18988ED5B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 12:06:10 | VAS-1792235169-0669268C5A5D | AGGREGATOR | TXN_COMPLETION | 855.35ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:06:10 | VAS-1792235169-0669268C5A5D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:05:55 | VAS-1792235154-EDE2339E51F4 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:05:49 | VAS-1792235149-B2BE0B36F119 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:05:45 | VAS-1792235144-D4D21D853E57 | AGGREGATOR | TXN_COMPLETION | 404.65ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 12:05:40 | VAS-1792235139-F476CD9D5581 | AGGREGATOR | TXN_COMPLETION | 404.44ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 12:05:30 | VAS-1792235129-9848DA203AAB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 12:05:27 | VAS-1792235124-4A347785F6A3 | TELCO | TXN_COMPLETION | 2046.27ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:05:27 | VAS-1792235124-4A347785F6A3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:05:17 | VAS-1792235117-BBCDD162C0E4 | AGGREGATOR | TXN_COMPLETION | 760.98ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:05:17 | VAS-1792235117-BBCDD162C0E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |