SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0845 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0844 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0843 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0842 | Sep 27 | Glo | Success Rate | 95.0% | 94.4% | 195 | QUEUED | CLOSED |
| SLB-20260927-0841 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0840 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0839 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0838 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 201 | QUEUED | CLOSED |
| SLB-20260927-0837 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 176 | QUEUED | CLOSED |
| SLB-20260927-0836 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0835 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0834 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 196 | QUEUED | CLOSED |
| SLB-20260927-0833 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0832 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0831 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 184 | QUEUED | CLOSED |
| SLB-20260927-0830 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0829 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 195 | QUEUED | CLOSED |
| SLB-20260927-0828 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0827 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0826 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:20:55 | VAS-1792297254-42C98FF576E5 | TELCO | TXN_COMPLETION | 1096.62ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:20:55 | VAS-1792297254-42C98FF576E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 05:20:30 | VAS-1792297229-DD1E09C58F38 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:20:26 | VAS-1792297224-A0253A19EECE | TELCO | TXN_COMPLETION | 1870.00ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:20:26 | VAS-1792297224-A0253A19EECE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:20:20 | VAS-1792297219-53DA3D785C14 | AGGREGATOR | TXN_COMPLETION | 411.72ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | TELCO | TXN_COMPLETION | 1621.33ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | AGGREGATOR | TXN_COMPLETION | 405.43ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:16 | VAS-1792297214-8A5DDA1D3029 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 05:20:12 | VAS-1792297209-36CC74EE1B05 | TELCO | TXN_COMPLETION | 1791.41ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:20:12 | VAS-1792297209-36CC74EE1B05 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:20:05 | VAS-1792297205-CE666123CA2C | AGGREGATOR | TXN_COMPLETION | 437.23ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:20:05 | VAS-1792297205-CE666123CA2C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:20:02 | VAS-1792297199-AD0B560BAD9C | AGGREGATOR | TXN_COMPLETION | 1911.34ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:20:02 | VAS-1792297199-AD0B560BAD9C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 05:19:53 | VAS-1792297190-5B126ECDE289 | TELCO | TXN_COMPLETION | 2476.69ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:19:53 | VAS-1792297190-5B126ECDE289 | AGGREGATOR | TXN_COMPLETION | 403.40ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:19:46 | VAS-1792297185-B93A00346D99 | TELCO | TXN_COMPLETION | 1194.30ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:19:46 | VAS-1792297185-B93A00346D99 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 05:19:41 | VAS-1792297180-C64FC3E0ECE4 | TELCO | TXN_COMPLETION | 738.16ms | 500.00ms | GTBank | Cordis Telcom | Airtel |