SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0845 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0844 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0843 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0842 | Sep 27 | Glo | Success Rate | 95.0% | 94.4% | 195 | QUEUED | CLOSED |
| SLB-20260927-0841 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0840 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0839 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0838 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 201 | QUEUED | CLOSED |
| SLB-20260927-0837 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 176 | QUEUED | CLOSED |
| SLB-20260927-0836 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0835 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0834 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 196 | QUEUED | CLOSED |
| SLB-20260927-0833 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0832 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0831 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 184 | QUEUED | CLOSED |
| SLB-20260927-0830 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0829 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 195 | QUEUED | CLOSED |
| SLB-20260927-0828 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0827 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0826 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:29:49 | VAS-1792294187-3A3BD67477E1 | TELCO | TXN_COMPLETION | 1523.39ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 04:29:49 | VAS-1792294187-3A3BD67477E1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 04:29:38 | VAS-1792294177-19EE75527489 | AGGREGATOR | TXN_COMPLETION | 888.18ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:29:34 | VAS-1792294172-0C3C401E27EE | TELCO | TXN_COMPLETION | 937.60ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:29:29 | VAS-1792294167-D9CA6332EFAE | TELCO | TXN_COMPLETION | 1236.81ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:29:20 | VAS-1792294158-608E5E60477C | AGGREGATOR | TXN_COMPLETION | 1758.66ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:29:20 | VAS-1792294158-608E5E60477C | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:29:08 | VAS-1792294148-CDD02A62CFF7 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:29:03 | VAS-1792294143-3BABD09C390E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:29:02 | VAS-1792294138-A0EBD50F3B9B | TELCO | TXN_COMPLETION | 2061.29ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:29:02 | VAS-1792294138-A0EBD50F3B9B | AGGREGATOR | TXN_COMPLETION | 1413.40ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:29:02 | VAS-1792294138-A0EBD50F3B9B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:28:39 | VAS-1792294118-E67E2DDD0B5A | AGGREGATOR | TXN_COMPLETION | 701.47ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 04:28:39 | VAS-1792294118-E67E2DDD0B5A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 04:28:34 | VAS-1792294113-75FCEC81A24A | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:28:29 | VAS-1792294108-A5BB4EBBE874 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:28:24 | VAS-1792294104-FA5903E42E28 | AGGREGATOR | TXN_COMPLETION | 413.88ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:28:24 | VAS-1792294104-FA5903E42E28 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:28:14 | VAS-1792294094-D17B196FEF02 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 04:28:12 | VAS-1792294089-01CB501AE668 | TELCO | TXN_COMPLETION | 1044.36ms | 500.00ms | FirstBank | Primus VAS | Airtel |