SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0845 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0844 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0843 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0842 | Sep 27 | Glo | Success Rate | 95.0% | 94.4% | 195 | QUEUED | CLOSED |
| SLB-20260927-0841 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0840 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0839 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0838 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 201 | QUEUED | CLOSED |
| SLB-20260927-0837 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 176 | QUEUED | CLOSED |
| SLB-20260927-0836 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0835 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0834 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 196 | QUEUED | CLOSED |
| SLB-20260927-0833 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0832 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0831 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 184 | QUEUED | CLOSED |
| SLB-20260927-0830 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0829 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 195 | QUEUED | CLOSED |
| SLB-20260927-0828 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0827 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0826 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:00:24 | VAS-1792274422-4C43B1DC0BC1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 23:00:14 | VAS-1792274413-D8A8FBFE0E77 | AGGREGATOR | TXN_COMPLETION | 1401.34ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:00:14 | VAS-1792274413-D8A8FBFE0E77 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | TELCO | TXN_COMPLETION | 843.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | AGGREGATOR | TXN_COMPLETION | 1396.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:11 | VAS-1792274409-598B20C94AE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:00:07 | VAS-1792274404-D2A160AE8684 | TELCO | TXN_COMPLETION | 1185.29ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:00:07 | VAS-1792274404-D2A160AE8684 | AGGREGATOR | TXN_COMPLETION | 1975.04ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:48 | VAS-1792274387-93241F6DEE56 | TELCO | TXN_COMPLETION | 1091.53ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:48 | VAS-1792274387-93241F6DEE56 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:39 | VAS-1792274377-98C00E9C762E | AGGREGATOR | TXN_COMPLETION | 1967.20ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 22:59:33 | VAS-1792274372-810EE9F1AC01 | TELCO | TXN_COMPLETION | 882.11ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:59:29 | VAS-1792274367-E3F57B9DA612 | TELCO | TXN_COMPLETION | 1505.05ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:29 | VAS-1792274367-E3F57B9DA612 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 22:59:19 | VAS-1792274358-4232E4FCC563 | AGGREGATOR | TXN_COMPLETION | 1201.30ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:59:19 | VAS-1792274358-4232E4FCC563 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 22:59:10 | VAS-1792274348-871CB9FEF4D2 | AGGREGATOR | TXN_COMPLETION | 1612.21ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:59:10 | VAS-1792274348-871CB9FEF4D2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:59:03 | VAS-1792274343-97C6CA05F190 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:58:54 | VAS-1792274333-3FE407E3AF38 | AGGREGATOR | TXN_COMPLETION | 946.45ms | 400.00ms | MoMo PSB | NexBridge | Airtel |