SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0845 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0844 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0843 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0842 | Sep 27 | Glo | Success Rate | 95.0% | 94.4% | 195 | QUEUED | CLOSED |
| SLB-20260927-0841 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0840 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0839 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0838 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 201 | QUEUED | CLOSED |
| SLB-20260927-0837 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 176 | QUEUED | CLOSED |
| SLB-20260927-0836 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0835 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0834 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 196 | QUEUED | CLOSED |
| SLB-20260927-0833 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0832 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0831 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 184 | QUEUED | CLOSED |
| SLB-20260927-0830 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0829 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 195 | QUEUED | CLOSED |
| SLB-20260927-0828 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0827 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0826 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:15:20 | VAS-1792336519-60DE78F03F41 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:15:05 | VAS-1792336504-C836419970F7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 16:14:59 | VAS-1792336497-8CBE9A463E53 | TELCO | TXN_COMPLETION | 2242.89ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:14:59 | VAS-1792336497-8CBE9A463E53 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:14:20 | VAS-1792336460-408F5DF56969 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 16:13:21 | VAS-1792336400-10AA0E46039E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:13:06 | VAS-1792336386-B0E1A4453549 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 16:13:01 | VAS-1792336378-1A78455509C8 | TELCO | TXN_COMPLETION | 2513.86ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:13:01 | VAS-1792336378-1A78455509C8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:12:46 | VAS-1792336363-73448337A47C | AGGREGATOR | TXN_COMPLETION | 2227.38ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:12:46 | VAS-1792336363-73448337A47C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:12:22 | VAS-1792336341-F1C62F3C3CF1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 16:12:15 | VAS-1792336334-008A2B0D83F0 | AGGREGATOR | TXN_COMPLETION | 1304.42ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 16:12:08 | VAS-1792336326-E33D97836E17 | AGGREGATOR | TXN_COMPLETION | 1020.64ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 16:12:08 | VAS-1792336326-E33D97836E17 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 16:11:39 | VAS-1792336297-9FD485D9922F | TELCO | TXN_COMPLETION | 2119.62ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 16:11:39 | VAS-1792336297-9FD485D9922F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 16:11:15 | VAS-1792336275-43D3E2C55268 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:11:08 | VAS-1792336267-DCB03DC075A7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 16:10:53 | VAS-1792336252-DAEABC820E92 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |