SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0845 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0844 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0843 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0842 | Sep 27 | Glo | Success Rate | 95.0% | 94.4% | 195 | QUEUED | CLOSED |
| SLB-20260927-0841 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0840 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0839 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0838 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 201 | QUEUED | CLOSED |
| SLB-20260927-0837 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 176 | QUEUED | CLOSED |
| SLB-20260927-0836 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 186 | QUEUED | CLOSED |
| SLB-20260927-0835 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0834 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 196 | QUEUED | CLOSED |
| SLB-20260927-0833 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0832 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0831 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 184 | QUEUED | CLOSED |
| SLB-20260927-0830 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0829 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 195 | QUEUED | CLOSED |
| SLB-20260927-0828 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0827 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0826 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 175 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:20:50 | VAS-1792261249-011AAE5A76F7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:20:37 | VAS-1792261234-05311DAD59B5 | AGGREGATOR | TXN_COMPLETION | 2052.01ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 19:20:27 | VAS-1792261224-4A20D9A62C74 | AGGREGATOR | TXN_COMPLETION | 2396.31ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:20:27 | VAS-1792261224-4A20D9A62C74 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:20:22 | VAS-1792261220-51CD38EF9C36 | AGGREGATOR | TXN_COMPLETION | 2067.55ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:20:17 | VAS-1792261215-AB67546B6BFC | TELCO | TXN_COMPLETION | 1660.52ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 19:20:17 | VAS-1792261215-AB67546B6BFC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 19:20:12 | VAS-1792261210-56F0DFA5987F | TELCO | TXN_COMPLETION | 2347.98ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 19:20:12 | VAS-1792261210-56F0DFA5987F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 19:20:06 | VAS-1792261205-E9833CFDDECF | TELCO | TXN_COMPLETION | 968.29ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 19:20:00 | VAS-1792261200-61E46289A88E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:19:54 | VAS-1792261190-26620DE09B81 | TELCO | TXN_COMPLETION | 2045.35ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:19:54 | VAS-1792261190-26620DE09B81 | AGGREGATOR | TXN_COMPLETION | 1404.71ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:19:46 | VAS-1792261185-86B6153F93A7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:19:41 | VAS-1792261180-4FBF9D6BC7B6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:19:03 | VAS-1792261141-86CDB39A3516 | AGGREGATOR | TXN_COMPLETION | 1904.49ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:19:03 | VAS-1792261141-86CDB39A3516 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:18:39 | VAS-1792261116-B23E7594B7DD | TELCO | TXN_COMPLETION | 2475.90ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:18:39 | VAS-1792261116-B23E7594B7DD | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:18:33 | VAS-1792261111-739D774FB54D | TELCO | TXN_COMPLETION | 1039.93ms | 500.00ms | Opay | NexBridge | 9Mobile |