SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0825 | Sep 27 | Glo | Success Rate | 95.0% | 94.8% | 180 | QUEUED | CLOSED |
| SLB-20260927-0824 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 189 | QUEUED | CLOSED |
| SLB-20260927-0823 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 197 | QUEUED | CLOSED |
| SLB-20260927-0822 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 191 | QUEUED | CLOSED |
| SLB-20260927-0821 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 200 | QUEUED | CLOSED |
| SLB-20260927-0820 | Sep 27 | Primus VAS | Success Rate | 95.0% | 95.0% | 174 | QUEUED | CLOSED |
| SLB-20260927-0819 | Sep 27 | Glo | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0818 | Sep 27 | Airtel | Success Rate | 95.0% | 94.7% | 187 | QUEUED | CLOSED |
| SLB-20260927-0817 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 194 | QUEUED | CLOSED |
| SLB-20260927-0816 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0815 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 202 | QUEUED | CLOSED |
| SLB-20260927-0814 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.9% | 177 | QUEUED | CLOSED |
| SLB-20260927-0813 | Sep 27 | Glo | Success Rate | 95.0% | 94.9% | 174 | QUEUED | CLOSED |
| SLB-20260927-0812 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
| SLB-20260927-0811 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 192 | QUEUED | CLOSED |
| SLB-20260927-0810 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.3% | 197 | QUEUED | CLOSED |
| SLB-20260927-0809 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 203 | QUEUED | CLOSED |
| SLB-20260927-0808 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.8% | 177 | QUEUED | CLOSED |
| SLB-20260927-0807 | Sep 27 | Glo | Success Rate | 95.0% | 94.8% | 177 | QUEUED | CLOSED |
| SLB-20260927-0806 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 193 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:14:43 | VAS-1792260881-48F977389D1B | AGGREGATOR | TXN_COMPLETION | 1188.75ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:14:43 | VAS-1792260881-48F977389D1B | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:14:13 | VAS-1792260851-969F789CFE9F | TELCO | TXN_COMPLETION | 1666.67ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:14:13 | VAS-1792260851-969F789CFE9F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 19:14:08 | VAS-1792260846-0C993A38B8A0 | AGGREGATOR | TXN_COMPLETION | 1195.68ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:14:08 | VAS-1792260846-0C993A38B8A0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 19:14:03 | VAS-1792260841-55EB704E3270 | TELCO | TXN_COMPLETION | 1752.87ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 19:13:58 | VAS-1792260836-12B43EFEF038 | AGGREGATOR | TXN_COMPLETION | 1761.43ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:13:58 | VAS-1792260836-12B43EFEF038 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:13:52 | VAS-1792260831-768F4787A549 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:13:42 | VAS-1792260822-D7DEE2EE8E91 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:13:38 | VAS-1792260817-D69EDD966110 | AGGREGATOR | TXN_COMPLETION | 1222.04ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:13:19 | VAS-1792260797-BB334ABA9BA4 | AGGREGATOR | TXN_COMPLETION | 1788.56ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:13:19 | VAS-1792260797-BB334ABA9BA4 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:13:15 | VAS-1792260792-B2F8840B9FE3 | AGGREGATOR | TXN_COMPLETION | 2531.05ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:13:15 | VAS-1792260792-B2F8840B9FE3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:13:06 | VAS-1792260782-3ACBCAB1C96D | TELCO | TXN_COMPLETION | 1663.18ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:13:06 | VAS-1792260782-3ACBCAB1C96D | AGGREGATOR | TXN_COMPLETION | 2003.47ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:13:06 | VAS-1792260782-3ACBCAB1C96D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:12:58 | VAS-1792260777-98F3880D71C3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |