SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0805 | Sep 27 | MTN | Success Rate | 95.0% | 94.4% | 193 | QUEUED | CLOSED |
| SLB-20260926-0804 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 194 | QUEUED | OPEN |
| SLB-20260926-0803 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 191 | QUEUED | OPEN |
| SLB-20260926-0802 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 170 | QUEUED | OPEN |
| SLB-20260926-0801 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 171 | QUEUED | OPEN |
| SLB-20260926-0800 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 188 | QUEUED | OPEN |
| SLB-20260926-0799 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 183 | QUEUED | OPEN |
| SLB-20260926-0798 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 194 | QUEUED | CLOSED |
| SLB-20260926-0797 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 190 | QUEUED | CLOSED |
| SLB-20260926-0796 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 170 | QUEUED | CLOSED |
| SLB-20260926-0795 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 189 | QUEUED | CLOSED |
| SLB-20260926-0794 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20260926-0793 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20260926-0792 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 185 | QUEUED | CLOSED |
| SLB-20260926-0791 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 170 | QUEUED | CLOSED |
| SLB-20260926-0790 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 188 | QUEUED | CLOSED |
| SLB-20260926-0789 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 182 | QUEUED | CLOSED |
| SLB-20260926-0788 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 192 | QUEUED | CLOSED |
| SLB-20260926-0787 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 183 | QUEUED | CLOSED |
| SLB-20260926-0786 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 172 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:41:04 | VAS-1792316462-2A9BA24B6E17 | AGGREGATOR | TXN_COMPLETION | 1479.97ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 10:40:55 | VAS-1792316455-DEFB00618C24 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:40:50 | VAS-1792316447-1C7FBAD02B7A | AGGREGATOR | TXN_COMPLETION | 1777.00ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 10:40:50 | VAS-1792316447-1C7FBAD02B7A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 10:40:42 | VAS-1792316440-B4BD0A50EAB4 | AGGREGATOR | TXN_COMPLETION | 1215.39ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:40:42 | VAS-1792316440-B4BD0A50EAB4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 10:40:35 | VAS-1792316433-AC77EA13079E | TELCO | TXN_COMPLETION | 2482.71ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:40:35 | VAS-1792316433-AC77EA13079E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | TELCO | TXN_COMPLETION | 2510.88ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | AGGREGATOR | TXN_COMPLETION | 406.90ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:28 | VAS-1792316425-EE76724ABCE1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | TELCO | TXN_COMPLETION | 2522.47ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | AGGREGATOR | TXN_COMPLETION | 2033.89ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:22 | VAS-1792316418-8BC9CF79ED6E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:40:12 | VAS-1792316410-9D2FED9FC041 | AGGREGATOR | TXN_COMPLETION | 793.21ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | TELCO | TXN_COMPLETION | 969.63ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | AGGREGATOR | TXN_COMPLETION | 437.89ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:40:05 | VAS-1792316404-41D443E4F911 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 10:39:41 | VAS-1792316381-68D18F8DFFBA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 10:39:04 | VAS-1792316344-7DE5C2013813 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |