SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0785 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20260926-0784 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 176 | QUEUED | CLOSED |
| SLB-20260926-0783 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20260926-0782 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 175 | QUEUED | CLOSED |
| SLB-20260926-0781 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 174 | QUEUED | CLOSED |
| SLB-20260926-0780 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0779 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0778 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20260926-0777 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260926-0776 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 159 | QUEUED | CLOSED |
| SLB-20260926-0775 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 173 | QUEUED | CLOSED |
| SLB-20260926-0774 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 177 | QUEUED | CLOSED |
| SLB-20260926-0773 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0772 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 183 | QUEUED | CLOSED |
| SLB-20260926-0771 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 173 | QUEUED | CLOSED |
| SLB-20260926-0770 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0769 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0768 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0767 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0766 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:21:09 | VAS-1792293666-D8990DA626FC | AGGREGATOR | TXN_COMPLETION | 2229.73ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:09 | VAS-1792293666-D8990DA626FC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:06 | VAS-1792293662-8D7663DAD70C | TELCO | TXN_COMPLETION | 2207.51ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:21:06 | VAS-1792293662-8D7663DAD70C | AGGREGATOR | TXN_COMPLETION | 2149.23ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 04:20:59 | VAS-1792293657-4A98E443FCEA | TELCO | TXN_COMPLETION | 1648.65ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:20:59 | VAS-1792293657-4A98E443FCEA | AGGREGATOR | TXN_COMPLETION | 827.23ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:20:33 | VAS-1792293632-006AAD7ED19D | TELCO | TXN_COMPLETION | 1145.95ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:20:28 | VAS-1792293627-670BD9D17D64 | TELCO | TXN_COMPLETION | 894.67ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:20:04 | VAS-1792293603-C65C7EF4721E | AGGREGATOR | TXN_COMPLETION | 531.97ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:20:04 | VAS-1792293603-C65C7EF4721E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:19:59 | VAS-1792293598-192DA95577FA | TELCO | TXN_COMPLETION | 1247.97ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:54 | VAS-1792293593-7411D3EF180E | TELCO | TXN_COMPLETION | 832.44ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:54 | VAS-1792293593-7411D3EF180E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:29 | VAS-1792293568-D3D3433D9FE4 | TELCO | TXN_COMPLETION | 746.77ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:29 | VAS-1792293568-D3D3433D9FE4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:19:24 | VAS-1792293563-90ABC1D14E7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:19:14 | VAS-1792293553-8E17873123BF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:19:09 | VAS-1792293548-5E60458F38C2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 04:19:03 | VAS-1792293538-A7FDB7FDAAD3 | TELCO | TXN_COMPLETION | 2528.37ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:19:03 | VAS-1792293538-A7FDB7FDAAD3 | AGGREGATOR | TXN_COMPLETION | 2487.81ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |