SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0785 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20260926-0784 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 176 | QUEUED | CLOSED |
| SLB-20260926-0783 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20260926-0782 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 175 | QUEUED | CLOSED |
| SLB-20260926-0781 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 174 | QUEUED | CLOSED |
| SLB-20260926-0780 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0779 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0778 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20260926-0777 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260926-0776 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 159 | QUEUED | CLOSED |
| SLB-20260926-0775 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 173 | QUEUED | CLOSED |
| SLB-20260926-0774 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 177 | QUEUED | CLOSED |
| SLB-20260926-0773 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0772 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 183 | QUEUED | CLOSED |
| SLB-20260926-0771 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 173 | QUEUED | CLOSED |
| SLB-20260926-0770 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0769 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0768 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0767 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0766 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:02:31 | VAS-1792288949-C0E8C935E10B | TELCO | TXN_COMPLETION | 1819.61ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:02:20 | VAS-1792288939-CC034A12B828 | AGGREGATOR | TXN_COMPLETION | 401.23ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:02:17 | VAS-1792288934-D869B381AF84 | AGGREGATOR | TXN_COMPLETION | 2256.74ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:02:17 | VAS-1792288934-D869B381AF84 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:02:06 | VAS-1792288924-BC5575D9ED7A | TELCO | TXN_COMPLETION | 848.10ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:02:06 | VAS-1792288924-BC5575D9ED7A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:02:00 | VAS-1792288919-80561F832056 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:01:50 | VAS-1792288910-5FA015AAABE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:01:46 | VAS-1792288905-36B91C9E1880 | AGGREGATOR | TXN_COMPLETION | 433.68ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:01:46 | VAS-1792288905-36B91C9E1880 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:01:41 | VAS-1792288900-94F83CDAD180 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | TELCO | TXN_COMPLETION | 2432.42ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | AGGREGATOR | TXN_COMPLETION | 1352.28ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:11 | VAS-1792288870-0281B230584E | AGGREGATOR | TXN_COMPLETION | 419.87ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:01:11 | VAS-1792288870-0281B230584E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:01:07 | VAS-1792288866-09055B985A4D | TELCO | TXN_COMPLETION | 1540.31ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:07 | VAS-1792288866-09055B985A4D | AGGREGATOR | TXN_COMPLETION | 414.94ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:00:58 | VAS-1792288856-7D4C9072F0DC | TELCO | TXN_COMPLETION | 881.80ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 03:00:58 | VAS-1792288856-7D4C9072F0DC | AGGREGATOR | TXN_COMPLETION | 1022.90ms | 400.00ms | Palmpay | Primus VAS | Glo |