SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0785 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20260926-0784 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 176 | QUEUED | CLOSED |
| SLB-20260926-0783 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20260926-0782 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 175 | QUEUED | CLOSED |
| SLB-20260926-0781 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 174 | QUEUED | CLOSED |
| SLB-20260926-0780 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0779 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0778 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20260926-0777 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260926-0776 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 159 | QUEUED | CLOSED |
| SLB-20260926-0775 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 173 | QUEUED | CLOSED |
| SLB-20260926-0774 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 177 | QUEUED | CLOSED |
| SLB-20260926-0773 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0772 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 183 | QUEUED | CLOSED |
| SLB-20260926-0771 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 173 | QUEUED | CLOSED |
| SLB-20260926-0770 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0769 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0768 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0767 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0766 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:07:13 | VAS-1790280117-0C5C13E07EF6 | AGGREGATOR | TXN_COMPLETION | 509.04ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 21:07:13 | VAS-1790280117-0C5C13E07EF6 | MERCHANT | TXN_COMPLETION | 1987520.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 21:07:04 | VAS-1792267622-B91F676D3D5B | TELCO | TXN_COMPLETION | 1494.87ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:07:04 | VAS-1792267622-B91F676D3D5B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:06:53 | VAS-1792267612-A87EA84923DD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:06:44 | VAS-1792267603-0BC1361488E9 | TELCO | TXN_COMPLETION | 1188.84ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:06:34 | VAS-1792267593-5D9CB7C81FBD | AGGREGATOR | TXN_COMPLETION | 1159.53ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:06:34 | VAS-1792267593-5D9CB7C81FBD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:06:24 | VAS-1792267583-7AF6CADE2E27 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 21:06:14 | VAS-1792267573-A4D51966D037 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:06:09 | VAS-1792267568-11A1F7F69337 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:06:05 | VAS-1792267563-C663D3959BC4 | AGGREGATOR | TXN_COMPLETION | 1379.33ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:05:56 | VAS-1792267553-FD4466AB301B | AGGREGATOR | TXN_COMPLETION | 2211.16ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:05:56 | VAS-1792267553-FD4466AB301B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:05:49 | VAS-1792267548-6CD4CE09CA63 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 21:05:45 | VAS-1792267544-71E19EAC2393 | AGGREGATOR | TXN_COMPLETION | 707.97ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:05:39 | VAS-1792267539-B48910867BF8 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 21:05:30 | VAS-1792267529-731A13827ED1 | TELCO | TXN_COMPLETION | 1210.43ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:05:30 | VAS-1792267529-731A13827ED1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 21:05:23 | VAS-1792267522-27921299671C | TELCO | TXN_COMPLETION | 1283.07ms | 500.00ms | Opay | NexBridge | MTN |