SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0785 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20260926-0784 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 176 | QUEUED | CLOSED |
| SLB-20260926-0783 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20260926-0782 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 175 | QUEUED | CLOSED |
| SLB-20260926-0781 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 174 | QUEUED | CLOSED |
| SLB-20260926-0780 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0779 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0778 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20260926-0777 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260926-0776 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 159 | QUEUED | CLOSED |
| SLB-20260926-0775 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 173 | QUEUED | CLOSED |
| SLB-20260926-0774 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 177 | QUEUED | CLOSED |
| SLB-20260926-0773 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0772 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 183 | QUEUED | CLOSED |
| SLB-20260926-0771 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 173 | QUEUED | CLOSED |
| SLB-20260926-0770 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0769 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0768 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0767 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0766 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:39:06 | VAS-1792262344-30F6571189BD | AGGREGATOR | TXN_COMPLETION | 941.49ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:39:06 | VAS-1792262344-30F6571189BD | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 19:39:02 | VAS-1792262339-926679705055 | AGGREGATOR | TXN_COMPLETION | 2031.02ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:39:02 | VAS-1792262339-926679705055 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:38:57 | VAS-1792262335-203144C8868A | TELCO | TXN_COMPLETION | 2533.86ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:38:57 | VAS-1792262335-203144C8868A | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:38:51 | VAS-1792262330-0F887D7BE697 | AGGREGATOR | TXN_COMPLETION | 1214.47ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:38:36 | VAS-1792262315-54355E38E33A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 19:38:30 | VAS-1792262310-2A033736019E | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 19:38:22 | VAS-1792262300-7C856EF5CBB5 | TELCO | TXN_COMPLETION | 2009.39ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 19:38:22 | VAS-1792262300-7C856EF5CBB5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 19:38:16 | VAS-1792262295-A401B9782575 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:38:07 | VAS-1792262285-0BAD44784C70 | TELCO | TXN_COMPLETION | 973.61ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:37:51 | VAS-1792262271-222DD04C35A9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 19:37:47 | VAS-1792262266-9B5B41CD4F06 | TELCO | TXN_COMPLETION | 860.80ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 19:37:47 | VAS-1792262266-9B5B41CD4F06 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 19:37:32 | VAS-1792262251-7FF644D6E19D | AGGREGATOR | TXN_COMPLETION | 401.09ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 19:37:23 | VAS-1792262241-B42B36452104 | AGGREGATOR | TXN_COMPLETION | 1499.06ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:36:58 | VAS-1792262217-3ED24EDE7CA2 | TELCO | TXN_COMPLETION | 812.85ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:36:53 | VAS-1792262212-18777A1AB2A5 | AGGREGATOR | TXN_COMPLETION | 1022.04ms | 400.00ms | Union Bank | NexBridge | MTN |