SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0785 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 184 | QUEUED | CLOSED |
| SLB-20260926-0784 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 176 | QUEUED | CLOSED |
| SLB-20260926-0783 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20260926-0782 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 175 | QUEUED | CLOSED |
| SLB-20260926-0781 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 174 | QUEUED | CLOSED |
| SLB-20260926-0780 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0779 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260926-0778 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20260926-0777 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260926-0776 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 159 | QUEUED | CLOSED |
| SLB-20260926-0775 | Sep 26 | Glo | Success Rate | 95.0% | 94.5% | 173 | QUEUED | CLOSED |
| SLB-20260926-0774 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 177 | QUEUED | CLOSED |
| SLB-20260926-0773 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0772 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.2% | 183 | QUEUED | CLOSED |
| SLB-20260926-0771 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 173 | QUEUED | CLOSED |
| SLB-20260926-0770 | Sep 26 | Glo | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0769 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0768 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260926-0767 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 176 | QUEUED | CLOSED |
| SLB-20260926-0766 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:21:25 | VAS-1792257682-393D05B40371 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:21:13 | VAS-1792257672-5AC6A806C334 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 18:21:10 | VAS-1792257667-BF5E4B8B9298 | TELCO | TXN_COMPLETION | 679.66ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:21:10 | VAS-1792257667-BF5E4B8B9298 | AGGREGATOR | TXN_COMPLETION | 1384.21ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:21:00 | VAS-1792257658-2174E9F4A97D | TELCO | TXN_COMPLETION | 2359.67ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:21:00 | VAS-1792257658-2174E9F4A97D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:20:55 | VAS-1792257653-DA088AA427B8 | TELCO | TXN_COMPLETION | 1586.74ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:20:55 | VAS-1792257653-DA088AA427B8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:20:48 | VAS-1792257648-9C0F8C1F0919 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 18:20:40 | VAS-1792257638-2660091348B2 | AGGREGATOR | TXN_COMPLETION | 1758.91ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:20:40 | VAS-1792257638-2660091348B2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:20:36 | VAS-1792257633-399781587EF2 | AGGREGATOR | TXN_COMPLETION | 2109.69ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:20:31 | VAS-1792257628-F9E1EBE07699 | TELCO | TXN_COMPLETION | 1293.24ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:20:31 | VAS-1792257628-F9E1EBE07699 | AGGREGATOR | TXN_COMPLETION | 1046.11ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:20:30 | VAS-1792257628-F9E1EBE07699 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:20:05 | VAS-1792257604-6914BA126049 | AGGREGATOR | TXN_COMPLETION | 493.49ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:20:05 | VAS-1792257604-6914BA126049 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:19:59 | VAS-1792257599-2A6696A4D3E0 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:19:50 | VAS-1792257589-C1A1B6F10AEE | AGGREGATOR | TXN_COMPLETION | 412.99ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 18:19:50 | VAS-1792257589-C1A1B6F10AEE | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |