SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:44:26 | VAS-1792313063-0927F84A352F | TELCO | TXN_COMPLETION | 918.46ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:44:26 | VAS-1792313063-0927F84A352F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:44:16 | VAS-1792313055-7DF206B82370 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 09:44:11 | VAS-1792313048-855C120F6F94 | TELCO | TXN_COMPLETION | 2208.35ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:44:11 | VAS-1792313048-855C120F6F94 | AGGREGATOR | TXN_COMPLETION | 1316.98ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:44:11 | VAS-1792313048-855C120F6F94 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 09:43:54 | VAS-1792313033-7C30D83EE75A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 09:43:41 | VAS-1792313018-7867F8A5B9FD | AGGREGATOR | TXN_COMPLETION | 2117.13ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 09:43:33 | VAS-1792313011-02CAC141374C | TELCO | TXN_COMPLETION | 2345.32ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 09:43:33 | VAS-1792313011-02CAC141374C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 09:43:24 | VAS-1792313003-0EC6E0365217 | AGGREGATOR | TXN_COMPLETION | 402.22ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 09:43:24 | VAS-1792313003-0EC6E0365217 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 09:43:10 | VAS-1792312989-59BE8EADE07E | TELCO | TXN_COMPLETION | 805.57ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:43:03 | VAS-1792312981-8D18DDA3B71B | TELCO | TXN_COMPLETION | 972.93ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 09:43:03 | VAS-1792312981-8D18DDA3B71B | AGGREGATOR | TXN_COMPLETION | 957.81ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 09:42:54 | VAS-1792312974-055CAFBB11F8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:42:49 | VAS-1792312966-A83F079536C7 | AGGREGATOR | TXN_COMPLETION | 2174.75ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:42:49 | VAS-1792312966-A83F079536C7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:42:41 | VAS-1792312959-B1870BDC6575 | AGGREGATOR | TXN_COMPLETION | 1890.32ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 09:42:41 | VAS-1792312959-B1870BDC6575 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |