SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:37:44 | VAS-1792312663-D962D08BD8CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 09:37:38 | VAS-1792312655-FD62F132582F | AGGREGATOR | TXN_COMPLETION | 2381.53ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 09:37:15 | VAS-1792312633-BB46DC99D079 | TELCO | TXN_COMPLETION | 1654.52ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:37:15 | VAS-1792312633-BB46DC99D079 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:37:00 | VAS-1792312618-F4367CD5255B | TELCO | TXN_COMPLETION | 717.94ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 09:37:00 | VAS-1792312618-F4367CD5255B | AGGREGATOR | TXN_COMPLETION | 687.51ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 09:36:37 | VAS-1792312596-0FEFBEDD26BC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:36:18 | VAS-1792312574-48423296BEAB | TELCO | TXN_COMPLETION | 2402.07ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:36:18 | VAS-1792312574-48423296BEAB | AGGREGATOR | TXN_COMPLETION | 1563.97ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:36:18 | VAS-1792312574-48423296BEAB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 09:36:09 | VAS-1792312566-8941512E16FF | TELCO | TXN_COMPLETION | 2044.40ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 09:36:09 | VAS-1792312566-8941512E16FF | AGGREGATOR | TXN_COMPLETION | 803.88ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 09:36:09 | VAS-1792312566-8941512E16FF | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 09:35:46 | VAS-1792312544-7183383B874A | AGGREGATOR | TXN_COMPLETION | 1199.65ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 09:35:46 | VAS-1792312544-7183383B874A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 09:35:32 | VAS-1792312529-3918D5004FEA | AGGREGATOR | TXN_COMPLETION | 2253.57ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:34:54 | VAS-1792312492-D57E45C47C67 | TELCO | TXN_COMPLETION | 1112.89ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:34:54 | VAS-1792312492-D57E45C47C67 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 09:34:45 | VAS-1792312485-0D9EE0824EAF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:34:38 | VAS-1792312478-E551BE4C9528 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |