SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:56:33 | VAS-1792310188-3C423201AE25 | AGGREGATOR | TXN_COMPLETION | 2082.55ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:56:33 | VAS-1792310188-3C423201AE25 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:56:24 | VAS-1792310181-BA7F49C7E45C | TELCO | TXN_COMPLETION | 999.50ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:56:24 | VAS-1792310181-BA7F49C7E45C | AGGREGATOR | TXN_COMPLETION | 1512.45ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:56:24 | VAS-1792310181-BA7F49C7E45C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:56:08 | VAS-1792310166-9138257724D6 | AGGREGATOR | TXN_COMPLETION | 1021.58ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:56:08 | VAS-1792310166-9138257724D6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:56:00 | VAS-1792310159-D9CFF013C642 | AGGREGATOR | TXN_COMPLETION | 651.67ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:56:00 | VAS-1792310159-D9CFF013C642 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:55:54 | VAS-1792310151-BA518998B3AF | TELCO | TXN_COMPLETION | 2381.82ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:55:54 | VAS-1792310151-BA518998B3AF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:55:28 | VAS-1792310122-B22610EA98BE | AGGREGATOR | TXN_COMPLETION | 1783.14ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:55:28 | VAS-1792310122-B22610EA98BE | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:55:15 | VAS-1792310114-E96A4B68644E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:55:02 | VAS-1792310100-FB22949E4EDC | AGGREGATOR | TXN_COMPLETION | 1203.85ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:55:02 | VAS-1792310100-FB22949E4EDC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:54:40 | VAS-1792310077-EDCBF8FC4A0A | TELCO | TXN_COMPLETION | 1979.70ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:54:40 | VAS-1792310077-EDCBF8FC4A0A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:54:26 | VAS-1792310063-A118D233FC98 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:54:09 | VAS-1792310048-E116223AC929 | TELCO | TXN_COMPLETION | 772.24ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |