SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:48:47 | VAS-1792298925-814ECB06BA69 | TELCO | TXN_COMPLETION | 1236.71ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:48:47 | VAS-1792298925-814ECB06BA69 | AGGREGATOR | TXN_COMPLETION | 766.63ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:48:47 | VAS-1792298925-814ECB06BA69 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:48:41 | VAS-1792298920-7162F57DF798 | TELCO | TXN_COMPLETION | 845.41ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:48:41 | VAS-1792298920-7162F57DF798 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 05:48:37 | VAS-1792298915-57044BF0586E | AGGREGATOR | TXN_COMPLETION | 1420.70ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 05:48:33 | VAS-1792298910-1B19651DE7BC | AGGREGATOR | TXN_COMPLETION | 2337.87ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:48:33 | VAS-1792298910-1B19651DE7BC | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 05:48:26 | VAS-1792298905-A1E852D08ECF | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:48:16 | VAS-1792298896-19325C8D515C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:48:11 | VAS-1792298891-CF72EFA60203 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:48:06 | VAS-1792298886-A9AE8A51B30A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 05:48:03 | VAS-1792298881-4D96016436A6 | AGGREGATOR | TXN_COMPLETION | 1502.36ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:48:03 | VAS-1792298881-4D96016436A6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:47:56 | VAS-1792298876-055F82FE7E76 | AGGREGATOR | TXN_COMPLETION | 403.03ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 05:47:53 | VAS-1792298871-A1355782D4C9 | TELCO | TXN_COMPLETION | 1639.55ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:47:53 | VAS-1792298871-A1355782D4C9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:47:44 | VAS-1792298861-AA4C5EF17537 | TELCO | TXN_COMPLETION | 2394.65ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:47:44 | VAS-1792298861-AA4C5EF17537 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:47:37 | VAS-1791983916-0C5EF5BDBB62 | MERCHANT | TXN_COMPLETION | 314976.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |