SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:55:30 | VAS-1792295720-A10FEDE08A64 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:55:17 | VAS-1792295715-0D64754A29C8 | AGGREGATOR | TXN_COMPLETION | 1322.27ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 04:55:03 | VAS-1792295701-6F48F4965872 | TELCO | TXN_COMPLETION | 1712.20ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:55:03 | VAS-1792295701-6F48F4965872 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:54:57 | VAS-1792295696-3977233CEBB6 | TELCO | TXN_COMPLETION | 1613.45ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 04:54:57 | VAS-1792295696-3977233CEBB6 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 04:54:52 | VAS-1792295691-4641D2FC1F09 | TELCO | TXN_COMPLETION | 1174.53ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 04:54:43 | VAS-1792295681-004024C551C9 | AGGREGATOR | TXN_COMPLETION | 1663.84ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:54:43 | VAS-1792295681-004024C551C9 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:54:29 | VAS-1792295666-EB7C198B0E52 | AGGREGATOR | TXN_COMPLETION | 2145.72ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 04:54:29 | VAS-1792295666-EB7C198B0E52 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 04:54:19 | VAS-1792295656-BFB9282B5D53 | TELCO | TXN_COMPLETION | 2254.28ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 04:54:19 | VAS-1792295656-BFB9282B5D53 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 04:54:14 | VAS-1792295651-2ED5E724D9B8 | AGGREGATOR | TXN_COMPLETION | 2186.91ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:54:07 | VAS-1792295646-959BC5E5E5AE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:54:02 | VAS-1792295642-B3D005594E66 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:53:59 | VAS-1792295637-C3512059B270 | AGGREGATOR | TXN_COMPLETION | 2428.75ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:53:59 | VAS-1792295637-C3512059B270 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 04:53:43 | VAS-1792295622-30B2B8436741 | AGGREGATOR | TXN_COMPLETION | 1355.97ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 04:53:43 | VAS-1792295622-30B2B8436741 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | 9Mobile |