SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:27:17 | VAS-1792283235-E06C94381B34 | AGGREGATOR | TXN_COMPLETION | 1861.09ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:27:17 | VAS-1792283235-E06C94381B34 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:27:10 | VAS-1792283230-D73DD36405E3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:26:57 | VAS-1792283215-562BB7700020 | AGGREGATOR | TXN_COMPLETION | 1254.73ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:26:57 | VAS-1792283215-562BB7700020 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:26:46 | VAS-1792283205-9F435F3111DF | AGGREGATOR | TXN_COMPLETION | 680.09ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:26:46 | VAS-1792283205-9F435F3111DF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 01:26:27 | VAS-1792283185-6EC5B8D3F11C | TELCO | TXN_COMPLETION | 1530.23ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:26:27 | VAS-1792283185-6EC5B8D3F11C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:26:21 | VAS-1792283181-BBD039C72626 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 01:26:17 | VAS-1792283176-92DAF45FE90C | TELCO | TXN_COMPLETION | 1108.31ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 01:26:17 | VAS-1792283176-92DAF45FE90C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 01:26:11 | VAS-1792283171-ABEB00AE740B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:25:59 | VAS-1792283156-368220721AD0 | AGGREGATOR | TXN_COMPLETION | 2501.53ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:25:59 | VAS-1792283156-368220721AD0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 01:25:53 | VAS-1792283151-904154559D98 | TELCO | TXN_COMPLETION | 2241.61ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:25:53 | VAS-1792283151-904154559D98 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:25:47 | VAS-1792283146-6E700AE206AF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:25:42 | VAS-1792283141-A84E14647CAA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:25:37 | VAS-1792283136-FB2BADF32A65 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |