SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | TELCO | TXN_COMPLETION | 2216.96ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | AGGREGATOR | TXN_COMPLETION | 1297.54ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:44 | VAS-1792277680-D69966AAF401 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:54:32 | VAS-1792277671-875CB0B701EA | TELCO | TXN_COMPLETION | 814.28ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 23:54:27 | VAS-1792277666-D8151F3BC77E | AGGREGATOR | TXN_COMPLETION | 1495.70ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:54:27 | VAS-1792277666-D8151F3BC77E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:54:25 | VAS-1792277661-763EB8769769 | AGGREGATOR | TXN_COMPLETION | 1534.25ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:54:25 | VAS-1792277661-763EB8769769 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:54:09 | VAS-1792277646-C63E3C5CB8F5 | TELCO | TXN_COMPLETION | 2082.32ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:54:09 | VAS-1792277646-C63E3C5CB8F5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:54:02 | VAS-1792277641-BAD78A4EDF2B | AGGREGATOR | TXN_COMPLETION | 480.91ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:54:02 | VAS-1792277641-BAD78A4EDF2B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:53:57 | VAS-1792277636-F47B9C50FDBB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:53:47 | VAS-1792277626-E1F15CD9CF51 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:53:42 | VAS-1792277621-214D96C6B5AC | AGGREGATOR | TXN_COMPLETION | 433.06ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:53:42 | VAS-1792277621-214D96C6B5AC | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 23:53:37 | VAS-1792277617-D4409129A8E3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:53:33 | VAS-1792277612-708FF92F8997 | TELCO | TXN_COMPLETION | 823.55ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:53:14 | VAS-1792277592-913DF6D2893A | TELCO | TXN_COMPLETION | 2178.53ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:53:14 | VAS-1792277592-913DF6D2893A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |