SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:52:04 | VAS-1792273920-67D495F39BB7 | TELCO | TXN_COMPLETION | 2578.23ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 22:52:04 | VAS-1792273920-67D495F39BB7 | AGGREGATOR | TXN_COMPLETION | 1071.75ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 22:52:04 | VAS-1792273920-67D495F39BB7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 22:51:52 | VAS-1792273910-B4948B19075A | TELCO | TXN_COMPLETION | 1017.77ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 22:51:52 | VAS-1792273910-B4948B19075A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 22:51:41 | VAS-1792273901-F994914638A6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:51:36 | VAS-1792273896-9138DE0DD2B6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:51:33 | VAS-1792273891-E456D5A0B1FA | TELCO | TXN_COMPLETION | 1364.99ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:51:33 | VAS-1792273891-E456D5A0B1FA | AGGREGATOR | TXN_COMPLETION | 965.44ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:51:33 | VAS-1792273891-E456D5A0B1FA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:51:22 | VAS-1792273881-91B9363508E9 | TELCO | TXN_COMPLETION | 664.46ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:22 | VAS-1792273881-91B9363508E9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:19 | VAS-1792273876-A89C04F08F7F | AGGREGATOR | TXN_COMPLETION | 2285.38ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:19 | VAS-1792273876-A89C04F08F7F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:14 | VAS-1792273871-1320CCD5ABCE | AGGREGATOR | TXN_COMPLETION | 2400.03ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:14 | VAS-1792273871-1320CCD5ABCE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:51:04 | VAS-1792273861-D2FC125EF4BC | TELCO | TXN_COMPLETION | 2123.69ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 22:51:04 | VAS-1792273861-D2FC125EF4BC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 22:50:57 | VAS-1792273856-292A2661B7B5 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:50:52 | VAS-1792273852-9DEEC330C295 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |