SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:08:38 | VAS-1792256916-54E3C8576528 | AGGREGATOR | TXN_COMPLETION | 1895.83ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:08:26 | VAS-1792256906-DE4362C84BB4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:08:18 | VAS-1792256896-E8B589577BD1 | TELCO | TXN_COMPLETION | 1367.29ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 18:07:57 | VAS-1792256876-58568F018F20 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:07:53 | VAS-1792256871-4C91D73CD1A0 | TELCO | TXN_COMPLETION | 707.92ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:07:53 | VAS-1792256871-4C91D73CD1A0 | AGGREGATOR | TXN_COMPLETION | 857.55ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:07:53 | VAS-1792256871-4C91D73CD1A0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 18:07:43 | VAS-1792256862-12239B15A554 | TELCO | TXN_COMPLETION | 1084.59ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:07:43 | VAS-1792256862-12239B15A554 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:07:29 | VAS-1792256847-15FE2B0AA8B6 | TELCO | TXN_COMPLETION | 1746.08ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 18:07:23 | VAS-1792256842-E4164AE316F1 | AGGREGATOR | TXN_COMPLETION | 1078.38ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:07:23 | VAS-1792256842-E4164AE316F1 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:07:18 | VAS-1792256837-3326DF9A4549 | AGGREGATOR | TXN_COMPLETION | 408.64ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:07:18 | VAS-1792256837-3326DF9A4549 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:07:13 | VAS-1792256832-94A8F9492EFC | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 18:06:53 | VAS-1792256813-6EE551C2DA84 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:06:43 | VAS-1792256803-A5BFE3809F61 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:06:39 | VAS-1792256798-B44E5605B918 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:06:30 | VAS-1792256788-B5B49E64357D | AGGREGATOR | TXN_COMPLETION | 2014.22ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 18:06:30 | VAS-1792256788-B5B49E64357D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | Airtel |