SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0765 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 155 | QUEUED | CLOSED |
| SLB-20260926-0764 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260926-0763 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 174 | QUEUED | CLOSED |
| SLB-20260926-0762 | Sep 26 | MTN | Success Rate | 95.0% | 94.7% | 166 | QUEUED | CLOSED |
| SLB-20260926-0761 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0760 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 178 | QUEUED | CLOSED |
| SLB-20260926-0759 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 157 | QUEUED | CLOSED |
| SLB-20260926-0758 | Sep 26 | Airtel | Success Rate | 95.0% | 94.1% | 179 | QUEUED | CLOSED |
| SLB-20260926-0757 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20260926-0756 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 169 | QUEUED | CLOSED |
| SLB-20260926-0755 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20260926-0754 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260926-0753 | Sep 26 | Airtel | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20260926-0752 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260926-0751 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 166 | QUEUED | CLOSED |
| SLB-20260926-0750 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20260926-0749 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 154 | QUEUED | CLOSED |
| SLB-20260926-0748 | Sep 26 | Airtel | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20260926-0747 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 160 | QUEUED | CLOSED |
| SLB-20260926-0746 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.3% | 165 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:33:46 | VAS-1792319625-FE5893B64511 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:33:39 | VAS-1792319618-3FDA7B1B0DCD | AGGREGATOR | TXN_COMPLETION | 1291.07ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:33:39 | VAS-1792319618-3FDA7B1B0DCD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:33:16 | VAS-1792319596-D7F24D504194 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 11:33:02 | VAS-1792319581-4FF17D91FAB9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:32:33 | VAS-1792319551-84CCB34A035C | AGGREGATOR | TXN_COMPLETION | 1233.47ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 11:32:33 | VAS-1792319551-84CCB34A035C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 11:32:17 | VAS-1792319536-9B5F6C3F5075 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:31:55 | VAS-1792319514-F5759DE3BD50 | AGGREGATOR | TXN_COMPLETION | 1009.48ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:31:42 | VAS-1792319499-3AAAD59EFFDE | AGGREGATOR | TXN_COMPLETION | 2266.84ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:31:42 | VAS-1792319499-3AAAD59EFFDE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:31:35 | VAS-1792319492-F91DBD63FC2C | TELCO | TXN_COMPLETION | 1457.24ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:31:35 | VAS-1792319492-F91DBD63FC2C | AGGREGATOR | TXN_COMPLETION | 1504.15ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:31:35 | VAS-1792319492-F91DBD63FC2C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:31:26 | VAS-1792319484-7FE6766B4CB3 | TELCO | TXN_COMPLETION | 1491.25ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 11:31:19 | VAS-1792319477-109DEFEDF610 | TELCO | TXN_COMPLETION | 1682.81ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 11:31:19 | VAS-1792319477-109DEFEDF610 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 11:31:03 | VAS-1792319462-4132BD8E00AA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 11:30:49 | VAS-1792319447-35F349680ED2 | AGGREGATOR | TXN_COMPLETION | 809.41ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 11:30:21 | VAS-1792319418-85718F546867 | TELCO | TXN_COMPLETION | 2413.61ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |