SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0745 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 164 | QUEUED | CLOSED |
| SLB-20260926-0744 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20260926-0743 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 158 | QUEUED | CLOSED |
| SLB-20260926-0742 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 157 | QUEUED | CLOSED |
| SLB-20260926-0741 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 158 | QUEUED | CLOSED |
| SLB-20260926-0740 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20260926-0739 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
| SLB-20260926-0738 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0737 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20260926-0736 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0735 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20260926-0734 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 143 | QUEUED | CLOSED |
| SLB-20260926-0733 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0732 | Sep 26 | MTN | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20260926-0731 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20260926-0730 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0729 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0728 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 140 | QUEUED | CLOSED |
| SLB-20260926-0727 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260926-0726 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:22:29 | VAS-1792279347-74DAD5E5B4B3 | TELCO | TXN_COMPLETION | 1659.13ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:22:29 | VAS-1792279347-74DAD5E5B4B3 | AGGREGATOR | TXN_COMPLETION | 685.89ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:22:18 | VAS-1792279337-97EBF9F01D5B | AGGREGATOR | TXN_COMPLETION | 427.98ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:22:18 | VAS-1792279337-97EBF9F01D5B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:22:13 | VAS-1792279332-F7124202E86D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 00:21:39 | VAS-1792279298-9C9C7B78D3DC | AGGREGATOR | TXN_COMPLETION | 818.00ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 00:21:39 | VAS-1792279298-9C9C7B78D3DC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 00:21:29 | VAS-1792279288-8ABA727C7CFB | AGGREGATOR | TXN_COMPLETION | 897.01ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:21:29 | VAS-1792279288-8ABA727C7CFB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:21:26 | VAS-1792279283-14EECA02D338 | AGGREGATOR | TXN_COMPLETION | 2428.64ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:21:26 | VAS-1792279283-14EECA02D338 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:21:19 | VAS-1791150864-64D535ACBF3F | MERCHANT | TXN_COMPLETION | 1128417.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 00:21:15 | VAS-1792279273-3D195C07518D | AGGREGATOR | TXN_COMPLETION | 528.96ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 00:21:14 | VAS-1792279273-3D195C07518D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 00:21:06 | VAS-1792279263-28F27B81E62E | TELCO | TXN_COMPLETION | 2483.93ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:21:06 | VAS-1792279263-28F27B81E62E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:20:49 | VAS-1792279248-9F5A33F8D57F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 00:20:41 | VAS-1792279239-EB592889D81D | AGGREGATOR | TXN_COMPLETION | 2483.50ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:20:41 | VAS-1792279239-EB592889D81D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:20:29 | VAS-1792279229-8A864081DF4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |