SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0745 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 164 | QUEUED | CLOSED |
| SLB-20260926-0744 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20260926-0743 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 158 | QUEUED | CLOSED |
| SLB-20260926-0742 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 157 | QUEUED | CLOSED |
| SLB-20260926-0741 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 158 | QUEUED | CLOSED |
| SLB-20260926-0740 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20260926-0739 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
| SLB-20260926-0738 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0737 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20260926-0736 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0735 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20260926-0734 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 143 | QUEUED | CLOSED |
| SLB-20260926-0733 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0732 | Sep 26 | MTN | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20260926-0731 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20260926-0730 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0729 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0728 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 140 | QUEUED | CLOSED |
| SLB-20260926-0727 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260926-0726 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:37:50 | VAS-1792276668-0C060F01CC73 | AGGREGATOR | TXN_COMPLETION | 1732.48ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:37:50 | VAS-1792276668-0C060F01CC73 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:37:43 | VAS-1792276663-F043FC4A16F7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:37:33 | VAS-1792276653-03FD2C6C60B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 23:37:25 | VAS-1792276643-7D4CA780AAD0 | AGGREGATOR | TXN_COMPLETION | 1485.37ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:37:25 | VAS-1792276643-7D4CA780AAD0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:37:14 | VAS-1792276633-273E14688BF3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:37:01 | VAS-1792276619-5F05C7D24EDF | AGGREGATOR | TXN_COMPLETION | 2131.13ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 23:36:54 | VAS-1792276614-2C20029C72FD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:36:40 | VAS-1792276599-9D50C46C8F99 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 23:36:36 | VAS-1790786185-22C7A9959F15 | MERCHANT | TXN_COMPLETION | 1490413.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 23:36:36 | VAS-1792276594-0E5FCCA8E540 | AGGREGATOR | TXN_COMPLETION | 1369.75ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:36:32 | VAS-1792276589-61A0A2B1C938 | TELCO | TXN_COMPLETION | 2314.92ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:36:32 | VAS-1792276589-61A0A2B1C938 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 23:36:25 | VAS-1792276584-EA3AD4DC1E6D | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 23:36:21 | VAS-1792276579-841FC6C4DBD1 | TELCO | TXN_COMPLETION | 1403.44ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:21 | VAS-1792276579-841FC6C4DBD1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | TELCO | TXN_COMPLETION | 2189.88ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | AGGREGATOR | TXN_COMPLETION | 1084.56ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:36:18 | VAS-1792276574-D96E5F1476F8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |