SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0745 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 164 | QUEUED | CLOSED |
| SLB-20260926-0744 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20260926-0743 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 158 | QUEUED | CLOSED |
| SLB-20260926-0742 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 157 | QUEUED | CLOSED |
| SLB-20260926-0741 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 158 | QUEUED | CLOSED |
| SLB-20260926-0740 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20260926-0739 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
| SLB-20260926-0738 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0737 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20260926-0736 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0735 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20260926-0734 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 143 | QUEUED | CLOSED |
| SLB-20260926-0733 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0732 | Sep 26 | MTN | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20260926-0731 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20260926-0730 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0729 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0728 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 140 | QUEUED | CLOSED |
| SLB-20260926-0727 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260926-0726 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:08:14 | VAS-1792271292-D2B554D6D80C | AGGREGATOR | TXN_COMPLETION | 909.49ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:08:14 | VAS-1792271292-D2B554D6D80C | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:07:33 | VAS-1792271252-05A97B7D4011 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:07:24 | VAS-1792271243-7AD766952344 | AGGREGATOR | TXN_COMPLETION | 1225.93ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 22:07:24 | VAS-1792271243-7AD766952344 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 22:07:08 | VAS-1792271228-C7D8B92069BF | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 22:07:05 | VAS-1792271223-DC9C387B356E | AGGREGATOR | TXN_COMPLETION | 1996.79ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:07:05 | VAS-1792271223-DC9C387B356E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:06:54 | VAS-1792271213-F2A8EBD00A52 | TELCO | TXN_COMPLETION | 1164.34ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:06:33 | VAS-1792271188-569C4810F0FC | TELCO | TXN_COMPLETION | 1566.78ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:06:33 | VAS-1792271188-569C4810F0FC | AGGREGATOR | TXN_COMPLETION | 2519.57ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:06:33 | VAS-1792271188-569C4810F0FC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:06:21 | VAS-1792271179-16944B4D928C | TELCO | TXN_COMPLETION | 2343.29ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:06:05 | VAS-1792271164-8E3F226803A5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:05:51 | VAS-1792271149-061875E84597 | AGGREGATOR | TXN_COMPLETION | 1014.38ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:05:45 | VAS-1792271144-1696CC4C24A5 | TELCO | TXN_COMPLETION | 757.19ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 22:05:41 | VAS-1792271139-DAEFCCB0E6D8 | AGGREGATOR | TXN_COMPLETION | 1272.29ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:05:41 | VAS-1792271139-DAEFCCB0E6D8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:05:38 | VAS-1792271134-63A90925DC08 | TELCO | TXN_COMPLETION | 1544.57ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:05:38 | VAS-1792271134-63A90925DC08 | AGGREGATOR | TXN_COMPLETION | 1983.44ms | 400.00ms | Access Bank | NexBridge | MTN |