SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0745 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 164 | QUEUED | CLOSED |
| SLB-20260926-0744 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20260926-0743 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 158 | QUEUED | CLOSED |
| SLB-20260926-0742 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 157 | QUEUED | CLOSED |
| SLB-20260926-0741 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 158 | QUEUED | CLOSED |
| SLB-20260926-0740 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20260926-0739 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
| SLB-20260926-0738 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0737 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20260926-0736 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0735 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 161 | QUEUED | CLOSED |
| SLB-20260926-0734 | Sep 26 | Glo | Success Rate | 95.0% | 94.9% | 143 | QUEUED | CLOSED |
| SLB-20260926-0733 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260926-0732 | Sep 26 | MTN | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
| SLB-20260926-0731 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 155 | QUEUED | CLOSED |
| SLB-20260926-0730 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20260926-0729 | Sep 26 | NexBridge | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0728 | Sep 26 | Primus VAS | Success Rate | 95.0% | 95.0% | 140 | QUEUED | CLOSED |
| SLB-20260926-0727 | Sep 26 | Glo | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260926-0726 | Sep 26 | Airtel | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:11:02 | VAS-1792264260-FDF9A455DE9B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:10:57 | VAS-1792264255-40C1BD8ADE4D | TELCO | TXN_COMPLETION | 1362.65ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 20:10:46 | VAS-1792264246-0FDA673008FA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:10:36 | VAS-1792264236-0AFCB6D59E11 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:10:33 | VAS-1792264231-117F1B19AFB9 | TELCO | TXN_COMPLETION | 1352.39ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:10:33 | VAS-1792264231-117F1B19AFB9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:10:28 | VAS-1792264226-70F479A10CE1 | TELCO | TXN_COMPLETION | 1955.36ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:10:28 | VAS-1792264226-70F479A10CE1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:10:19 | VAS-1792264216-C79FE87337AF | AGGREGATOR | TXN_COMPLETION | 2399.10ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:10:19 | VAS-1792264216-C79FE87337AF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:10:12 | VAS-1792264211-6416C7E17C33 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:10:03 | VAS-1792264202-6A68E5433DF2 | AGGREGATOR | TXN_COMPLETION | 987.09ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:09:57 | VAS-1792264196-778A7A9A6523 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:09:44 | VAS-1791551587-87AEC2568C87 | AGGREGATOR | TXN_COMPLETION | 1922.90ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:09:44 | VAS-1791551587-87AEC2568C87 | MERCHANT | TXN_COMPLETION | 712600.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:09:29 | VAS-1792264167-E051AEE05C3A | AGGREGATOR | TXN_COMPLETION | 2025.79ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:09:29 | VAS-1792264167-E051AEE05C3A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:09:23 | VAS-1792264162-1AA52FF7742A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:09:18 | VAS-1792264157-BB293C382057 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 20:09:13 | VAS-1792264152-5AF2C4D1B106 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |