SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0725 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 152 | QUEUED | CLOSED |
| SLB-20260926-0724 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 151 | QUEUED | CLOSED |
| SLB-20260926-0723 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20260926-0722 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.8% | 142 | QUEUED | CLOSED |
| SLB-20260926-0721 | Sep 26 | 9Mobile | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0720 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260926-0719 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
| SLB-20260926-0718 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
| SLB-20260926-0717 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 149 | QUEUED | CLOSED |
| SLB-20260926-0716 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260926-0715 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260926-0714 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 149 | QUEUED | CLOSED |
| SLB-20260926-0713 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260926-0712 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260926-0711 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260926-0710 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 141 | QUEUED | CLOSED |
| SLB-20260926-0709 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260926-0708 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260926-0707 | Sep 26 | MTN | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260926-0706 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:50:34 | VAS-1792288231-D4183A7089AD | TELCO | TXN_COMPLETION | 2553.99ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:50:34 | VAS-1792288231-D4183A7089AD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 02:50:12 | VAS-1792288212-DAEA785F0DFF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 02:50:08 | VAS-1790148889-1639CD2C9F87 | MERCHANT | TXN_COMPLETION | 2139326.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:50:08 | VAS-1792288207-1ED0D76B0A71 | AGGREGATOR | TXN_COMPLETION | 446.15ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 02:49:59 | VAS-1792288197-3042A9D2D01A | TELCO | TXN_COMPLETION | 2238.25ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:59 | VAS-1792288197-3042A9D2D01A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:53 | VAS-1792288192-EA4C1617359C | AGGREGATOR | TXN_COMPLETION | 1246.59ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:49:53 | VAS-1792288192-EA4C1617359C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | TELCO | TXN_COMPLETION | 2128.65ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | AGGREGATOR | TXN_COMPLETION | 1779.63ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:51 | VAS-1792288187-358C4F17F9F9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:49:45 | VAS-1792288182-76CC168C76DA | TELCO | TXN_COMPLETION | 2532.86ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:45 | VAS-1792288182-76CC168C76DA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:49:39 | VAS-1792288177-E5B31C3141D9 | TELCO | TXN_COMPLETION | 1189.49ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 02:49:18 | VAS-1792288157-84A1BDA60593 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:49:15 | VAS-1792288153-FE36AA68D343 | TELCO | TXN_COMPLETION | 1706.16ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 02:49:15 | VAS-1792288153-FE36AA68D343 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 02:48:51 | VAS-1792288128-5DAF7C37E66B | TELCO | TXN_COMPLETION | 1001.08ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:48:51 | VAS-1792288128-5DAF7C37E66B | AGGREGATOR | TXN_COMPLETION | 1554.78ms | 400.00ms | Access Bank | Cordis Telcom | Glo |