SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260926-0725 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 152 | QUEUED | CLOSED |
| SLB-20260926-0724 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 151 | QUEUED | CLOSED |
| SLB-20260926-0723 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20260926-0722 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.8% | 142 | QUEUED | CLOSED |
| SLB-20260926-0721 | Sep 26 | 9Mobile | Success Rate | 95.0% | 95.0% | 136 | QUEUED | OPEN |
| SLB-20260926-0720 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260926-0719 | Sep 26 | MTN | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
| SLB-20260926-0718 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 148 | QUEUED | CLOSED |
| SLB-20260926-0717 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.6% | 149 | QUEUED | CLOSED |
| SLB-20260926-0716 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260926-0715 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260926-0714 | Sep 26 | Airtel | Success Rate | 95.0% | 94.5% | 149 | QUEUED | CLOSED |
| SLB-20260926-0713 | Sep 26 | MTN | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260926-0712 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260926-0711 | Sep 26 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260926-0710 | Sep 26 | Primus VAS | Success Rate | 95.0% | 94.6% | 141 | QUEUED | CLOSED |
| SLB-20260926-0709 | Sep 26 | 9Mobile | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260926-0708 | Sep 26 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260926-0707 | Sep 26 | MTN | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260926-0706 | Sep 26 | Telcos Direct | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:32:36 | VAS-1792258355-8F7B95D442C7 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 18:32:27 | VAS-1792258345-9C7317E0DDBD | TELCO | TXN_COMPLETION | 1359.24ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:32:27 | VAS-1792258345-9C7317E0DDBD | AGGREGATOR | TXN_COMPLETION | 410.39ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:32:27 | VAS-1792258345-9C7317E0DDBD | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:32:11 | VAS-1792258331-185194EB0FC6 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 18:32:09 | VAS-1792258326-EB2349465AB0 | TELCO | TXN_COMPLETION | 1076.78ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:32:09 | VAS-1792258326-EB2349465AB0 | AGGREGATOR | TXN_COMPLETION | 1952.57ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:32:09 | VAS-1792258326-EB2349465AB0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:31:39 | VAS-1792258296-30707FD6EC8E | TELCO | TXN_COMPLETION | 2085.21ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 18:31:28 | VAS-1792258286-46ABEA4DF742 | AGGREGATOR | TXN_COMPLETION | 1302.01ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 18:31:28 | VAS-1792258286-46ABEA4DF742 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 18:31:24 | VAS-1792258281-E711242B7461 | TELCO | TXN_COMPLETION | 1977.87ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:31:24 | VAS-1792258281-E711242B7461 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:31:12 | VAS-1792258272-D46DA342C869 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 18:30:49 | VAS-1792258247-369C679CB7BB | AGGREGATOR | TXN_COMPLETION | 1498.47ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:30:49 | VAS-1792258247-369C679CB7BB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:30:25 | VAS-1792258222-F504CF7A6F73 | AGGREGATOR | TXN_COMPLETION | 2278.97ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:30:19 | VAS-1792258218-AAC5BC396A3D | TELCO | TXN_COMPLETION | 1100.45ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 18:30:06 | VAS-1792258203-FD94DFB19942 | TELCO | TXN_COMPLETION | 940.54ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:30:06 | VAS-1792258203-FD94DFB19942 | AGGREGATOR | TXN_COMPLETION | 1490.65ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |